Peak Design Reviews

: 27
96% Would buy here again

Most relevant positive review

  2024-05-09
Camera bag purchase
I just bought a camera bag from this company, and I gotta say, I'm super impressed. The qual...Read on
Homenick

Review with most votes

  2023-12-31
My broken bag
You know that bag I got from that company I really like? It broke last week and I was super disap...Read on
Kellie

Reviews (27)

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    Phone case for iPhone 15 Pro

    Peak Design products are amazing! I have a bunch of their bags and gear, and they always come through. The quality and attention to detail are unbeatable. But what really makes Peak Design stand out is their awesome customer service. I got a phone case for the iPhone 15 Pro as a gift, only to realize there was a newer version out. I reached out to Peak Design, and they right away offered to swap it for the updated version at no cost. They even said they'd reimburse any customs fees, since I'm up here in Canada and sometimes shipments from abroad can have extra charges. Their dedication to making customers happy is seriously impressive. Peak Design has definitely got me hooked with their top-notch products and fantastic service.


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    Over 20 products

    I've been a customer of this company for a long time and have bought more than 20 products from them. I have to say, I've always been really impressed with the quality and how well each item works. They're innovative, tough, and well-made, which is great for my everyday needs. Also, I've had to use the lifetime warranty a few times, and every time, the customer service was amazing. The staff really went out of their way to help me with any problems I had and make sure I was happy with my purchase. Overall, I can't say enough good things about how much this company cares about their customers and the quality of their products.


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    Carbon Fiber Tripod

    The Carbon Fiber Tripod from this company is fantastic. As a landscape and nature photographer, I require a tripod that is both lightweight and durable to support my heavy camera gear. The Carbon Fiber Tripod met all my needs. It is small in size, yet offers enough height for various shooting angles. The vibration absorption is impressive, ensuring clear and sharp shots. The high durability of the tripod gives me peace of mind, knowing it can handle regular use. Plus, it is easy to handle, making setting up and adjusting a breeze. Overall, I am very happy with my purchase and would recommend it to any photographer in need of a trustworthy tripod.


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    Camera bag

    I just wanted to share my recent experience with this company's amazing after-sales service. The customer service team really went the extra mile to help me with a couple of problems I had with my camera bag. They were quick and efficient in resolving everything. Their lifetime warranty is really impressive and they really back up their products to make sure customers are happy. The camera bag I bought is not only well-made but also really durable, it has definitely surpassed my expectations as a photographer. I would definitely suggest this company to anyone looking for top-notch photography gear.


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    Camera bag purchase

    I just bought a camera bag from this company, and I gotta say, I'm super impressed. The quality is amazing, clearly made with pros in mind. I love the attention to detail and how durable it is. You can tell the designers really get what we need. I've used it for travelling and local shoots, and it's never let me down.


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    Slide grip replacement

    My replacement strap from Peak Design didn't hold up for long at all - the grip part wore out in less than 6 months. I get that they need to protect themselves from warranty claims, but I hope they can make the grip part more durable. I'm also waiting on warranty claims for my range pouch and field pouch, as the velcro isn't sticking properly anymore, leading to my battery and lens pouch falling out while I'm using them. Even with these problems, I do like the "no questions asked" warranty policy and would still think about getting more Peak Design products in the future if the quality gets better.


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    Recent backpack purchase

    So I gotta tell you, I bought a backpack from this place not too long ago, and man, am I ever impressed! It was so easy to make a claim on their lifetime warranty - just a simple process on their website, staff that kept me in the loop, and I had a brand new backpack in my hands within two days. Let me tell you, that kind of service has definitely made me a customer for life. And the quality of their products is top-notch - you can tell they really put time and care into crafting each item. It's clear they value their customers and their products above everything else.


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    Camera bag purchase

    I just bought a camera bag from this company and I wasn't sure about the quality because prices are going up. But, my opinion totally changed when I had to deal with their customer service for a warranty issue. The whole process was fast, easy, and they really know their products and customers. They don't just sell stuff, they care about making customers happy and backing up their products. It's impressive how they keep on innovating with new designs and fixing any problems. They've definitely got a loyal customer in me now.


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    Warranty Claim Experience

    I just had to submit a warranty claim for a product and I was so impressed with how quickly and professionally they handled it. The whole process went smoothly, and their website was super easy to use. I got a fast response and was pleasantly shocked to receive a replacement product with expedited shipping the very next day. Compared to other companies I've dealt with before, Peak Design's customer service really stood out. It's clear that they take the same care and attention with their customers as they do with their products.


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    Camera accessories purchase

    I just bought some camera gear from this company, and let me tell you, I am super impressed. The customer service I got when I had questions was top-notch. The staff was so helpful, friendly, and really took the time to figure out what I needed and gave me some great recommendations. The products themselves are top quality, well-made, and work exactly as they're supposed to. You can tell they put a lot of thought and skill into making them. I have no doubt they're going to take my photography game to the next level.


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    Car vent mount replacement

    I had to reach out to customer service the other day because I misplaced a part for my car vent mount. They were super quick to get back to me and instead of just selling me the missing piece, they ended up sending me a whole new mount! The quality of their products is really top-notch, and their customer service was awesome.


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    Recent warranty service

    I recently had to use the warranty service for an old product I bought from this company, and I gotta say, I was really impressed. The whole thing was fast and smooth, with the staff being super professional and helpful. They fixed my problem right away and I got a new product without any trouble. This whole thing definitely made me trust this company even more and believe in their dedication to keeping customers happy.


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    Camera bag purchase

    I just got a camera bag from here and I'm so happy with it. The staff were super professional and friendly, it felt like chatting with buddies instead of just a transaction. Their customer service is top-notch and the camera bag I got is really high quality and easy to use. Overall, the whole experience was amazing.


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    My new bag

    I scored this sweet new bag and it's seriously amazing! It fits all my things and it looks so stylish. I take it with me wherever I go and I'm loving it!


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    Recent purchases - various gear

    I've been a customer of this company for years now, and I gotta say, their products always blow me away. The gear I've bought is top of the line, both in quality and performance, and I'm always happy with what I get. But what really sets them apart is their amazing customer service. Whenever I've had to make a warranty claim, they handle it with professionalism and quickness. The staff really goes out of their way to make sure customers are happy.


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    Military-grade mobile tripod

    My phone tripod has been through a lot, especially when I was in the military. After using it intensely for a year, the silicone tips on the feet started coming off and tearing. I contacted the company with a picture of the problem and they quickly sent me a replacement at no cost. The whole process was easy and fast, and I was really impressed by how professional they were in their interactions. Thanks for the awesome gear and service, I really appreciate it!


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    Camera bag zipper replacement

    Oh man, my camera bag's zipper just gave out on me, but luckily this company offers a lifetime warranty on all their stuff! I went online, filled out the form, and just like that - I got a nice email saying they'll send me a replacement. So easy and fast, I'm loving it!


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    Recent warranty replacement

    The zipper on my item broke after two years, but the company replaced it quickly under the warranty. It was easy to request a replacement on their website. Customer service got back to me right away and a new item was sent out in just a few days. I'm really happy with the company and their amazing customer service.


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    Camera strap

    I just bought a camera strap from this place and I gotta say, I'm really impressed with how good it is. It's comfy to wear and the mounting tab system makes it super versatile. The strap is nicely padded and feels really secure when I have my camera on it. I like how they paid attention to all the little details in the design and how well it works. All in all, I'm happy with what I bought.


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