Paw.Com - Reviews and experiences

I can't believe how awful my experience was with this company, eh? They sent me the wrong stuff and then when I gave them a bad review, they just sent me a generic email telling me to get in touch with them to fix it. Like they didn't even read my complaint, you know? It's ridiculous that a company can have such lousy customer service and not even care about their mistakes.

I gotta tell ya, the customer service at this place is amazing. Alexandro really went above and beyond to help me out with my order for dog blankets. He was so attentive and made sure my pups were well taken care of. It's so nice to see someone who truly cares about making customers happy. Great job, Paw.Com!

I recently contacted the customer support team at this online pet store about a faux fur bed cover that was shedding a lot. The support team I talked to was really helpful and stayed with me until the issue was completely fixed. I was really impressed with how quickly and efficiently they helped me, and it was clear that they really cared about finding a solution for me. In the end, I had a great experience with the customer service at this online pet store.

I gotta say, my experience with this company on my last purchase was brutal. They only sent me part of my order, and when I went to check on the missing item on their website, there was zilch. I gave customer service a ring five times, but just got voicemail every time. Left a bunch of messages, but never got a call back. Tried reaching out through online chat and email too, but heard nothing back. On top of all that, I got billed for the whole order even though it was incomplete. The way they dropped the ball on communication and service is totally not okay.

So I bought a dog bed from this company and boy, was it ever a disaster. The bed I got wasn't what I was hoping for and when I tried to get in touch with customer service, nada. Complete radio silence. I made several attempts to reach out but never heard back from them. It's super annoying to shell out your cash for something that doesn't live up to the hype, and to top it off, the company doesn't even care about your feedback. Clearly, they don't give a hoot about their customers or making things right, so I'll definitely be taking my business elsewhere in the future.