Paula's Choice - Reviews and experiences

I've been a customer for a while now, and usually, the shipping is super quick. Lately though, I've been waiting forever for my orders to show up. I get that things are hectic right now with covid and all, but it's really starting to bug me that it's been weeks! It's also frustrating that some places don't have all the stuff I'm looking for.

I recently bought some really top-notch skincare products to freshen up my routine. I had bought them before from a store, but this time I decided to get them straight from the website. I was pleasantly surprised by how smooth the whole process was. The order showed up at my door in just 2 days, and I was kept in the loop at every step of the shipping. The products arrived safe and sound, all good to go. I'll for sure keep buying from this brand going forward.

I had a delayed shipment to Canada, and let me tell you, it was so frustrating. But, when I finally got in touch with the help centre through the online chat, I was lucky enough to chat with Lexi. She was amazing - super helpful, attentive, and quick to help. Not only did she fix the problem right away, but she also went the extra mile by sending me more info and a credit to my account. I was seriously blown away by how great the customer service was from her.