PandaHall - Reviews and experiences

Halfway through my lunch I opened the tracking and felt my stomach drop. I’ve used them on and off for about ten years, usually no drama, but this time duties surprised me — they said four item numbers on my order made Canadian duties jump by about $50, and they'd handle it via UPS. They didn’t. The package sat with UPS for three weeks and then went back to China. Company says they'll refund, but it's only a fraction of what I paid, so I'm out over $100. Annoying and disappointing, especially after a decade of mostly okay experiences. At least they’re refunding something, but I’m reporting it to the Better Business Bureau.

they say a week but it routinely stretches to eight, nine, ten days while they "process" everything. Even small orders end up with items suddenly out of stock, which kills plans. One clear gripe: inventory info is terrible, that’s the root cause. I kept giving them chances but I’m tired of rearranging my schedule. If you need something on time, don’t rely on them; if you still order, ask for confirmation and expect delays. Kinda sad, really. A small store credit or honest heads-up would go a long way.

totally worth it — I've kept ordering from them. I began in 2017 because local supplies were mostly brass or iron that rusted, and I wanted pieces that actually last. Pandahall has a huge range of stainless‑steel findings, plated chains, freshwater pearls and natural gemstones, plus ion‑plated and gold‑plated components that stand up to wear. I usually choose Aramex for shipping; customs used to be messy and I once got hit with surprise FedEx fees, but lately things are smoother. I'm really glad I found this source — good value and steady stock. Tip: check courier options and customs rules at checkout. I'd recommend it to fellow makers. Also the plating has held up on pieces I wear every day.

lots of options, looked legit. Then at checkout: a sudden, hefty “overweight” shipping charge of over $30. That felt like a slap, honestly. I tried to tweak the cart, remove a few items to shave weight, and the site reacted weirdly — fewer items but higher shipping, which made no sense. I contacted customer service; they were polite and responded fairly quickly, explained the weight rules, but couldn’t or wouldn’t change the charge. That was frustrating. The surprising bit — and I still want to mention it — is that when I later placed a much smaller order, the package showed up sooner than I expected and was packaged neatly, with a small extra bead sample tucked in. So delivery can be good and their reps aren’t rude, but the shipping policy felt misleading to me and killed the sale that first time. Mixed feelings: good selection, decent delivery and polite service, but the pricing/shipping setup rubbed me the wrong way.

I made this big order and was pretty pumped to get it, but it turned out they sent me the wrong item. So, I reached out to customer service and they made me take photos of the wrong item over and over, which was a pain. Then they needed to check with the factory, which took even longer. But what really got to me was how rude and unapologetic the customer service person was about their mistake.

The beads and jewelry supplies I got were exactly what I expected and really good quality. The customer service team was super helpful and my order arrived really fast. I would definitely recommend this store to anyone who needs some great beads for their DIY projects at a good price.

The company's website looked reliable with a good rating, but my experience was bad. I ordered my jewelry supplies on November 28, and had to deal with big delays and bad communication from them. My package was stuck for over three weeks, and when I asked about it, they just blamed it on COVID. After waiting a whole month without news, they finally said on January 5 that my package was likely lost. This lack of honesty and responsibility is not okay, so I don't recommend buying from them.

Ordered some beads and jewelry supplies, they had a really wide range from not-so-great to super high quality. The customer service was super helpful with all my questions. Got my order in just 2 weeks here in Canada, it was a nice surprise.

I was pretty happy with the jewelry supplies I got from this company at first. They were really good quality and there was a lot to choose from. But then, when the package arrived in my country, the local shipping company messed it up. The way they treated my order was disappointing and it made me feel like the whole shopping experience was bad.

Pandahall has a great variety of top-quality gems and rhinestones at good prices. I was really impressed with how quickly my order arrived and how well it was packaged. The customer service was also great - they were super responsive and helpful, which made the whole shopping experience easy and fun.

Sorry, but I gotta say I was pretty bummed out about how dang long it took for my recent order to arrive. Three whole months is just way too long to wait, and it really let me down. The stuff I got was decent, but the shipping fees were sky-high for where I am, and the wait was brutal. Plus, the customer service team wasn't telling me squat about what was going on with my order, which just made things worse. All in all, this whole mess really messed up my business and left me feeling let down.

I really enjoy ordering beads from this store because they always give me exactly what I'm looking for. The pictures match the beads perfectly, so I can see what I'm getting before it even shows up. I've made several purchases from them now and every time I'm really pleased with my order. It's great!

I really love the awesome products they have at this online store! There's such a great variety and I can always find what I need for my jewelry making projects. I also appreciate being able to order just the right amount I need without breaking the bank. And if something is sold out, they let me know right away and offer some other options. The tracking feature on their website is so handy, I can keep an eye on my order at every stage. And the shipping is fast, my orders always show up in perfect shape because they package everything up so carefully. And let's not forget about their customer service - they're always quick to respond and super helpful.

My recent bead purchase from this online store was really good. The shipping went smoothly, and my order arrived on time. The quality of the beads was just like they looked on the website, and I was happy with what I got. I'll definitely think about coming back to shop here again.

This was my third time ordering and the shipping was super quick! The jewelry pouches and tools are seriously top-notch quality, the best I’ve ever seen.

I recently bought some jewelry findings from this company and I gotta say, I was really impressed with the quality. The delivery was quick and the prices were good, so it was really easy to do business with them. I really like the stuff I got and I'll definitely be buying from them again. Thanks!

This store has an amazing selection of beads and jewelry-making supplies, it's like a dream for crafters! The website is super easy to use and navigate, so you can find exactly what you need without any trouble. The customer service is fantastic, they are quick to respond to any questions or requests. Orders are always shipped out fast, so you don't have to wait long to receive your new goodies. Shopping here is definitely a pleasure!

Honestly, I was so impressed with the stuff I got from this company. The beads and jewelry supplies were amazing and just what I needed. And let me tell you, the customer service was top notch. They were quick to help me out with any questions or issues, and that was even during the pandemic. Plus, the prices were really good, so it was hard to resist buying more stuff. The only bummer was that the shipping was a bit pricey because of the distance, but it was totally worth it for all the good stuff I got.

I've actually shopped at this online store a bunch of times and I've always had really good experiences. The jewelry supplies and knotting cord that I've bought have been top-notch and exactly what I needed. The prices are fair and the shipping is super fast. What I really like is that if something is out of stock, they give you other options or a discount on something similar. The customer service is friendly and quick to respond, which makes shopping there a breeze. I totally recommend this store to anyone in need of craft supplies.

I've been a loyal customer for many years now and I've always been impressed by the quality of the items I buy from this store. Even though the prices are affordable, the products are top-notch and I've never been let down. I've spent a good amount of money here and have run into a few issues here and there. But I have to give a shoutout to their customer service team for quickly and effectively solving any problems that pop up. They have a great selection of items at competitive prices, and I really like their beads and jewelry findings. The stainless steel findings, especially, are amazing quality and always meet my expectations.