Overton's - Reviews and experiences

I wish I could give zero stars if that was possible! I recently bought four dock buddies, but only got three in my order. And to top it off, I was still charged for all four on my credit card. I've tried contacting customer service by email several times but haven't heard back from them. When I tried calling, I was on hold for over 20 minutes each time before eventually giving up out of frustration. Stay away from this company, they'll scam you and never deal with any issues.

I've been feeling pretty frustrated lately, just like a lot of other folks on this site. I waited 16 whole days for a reply about my order, and when I finally got one, it was basically just telling me to cancel if I didn't feel like waiting anymore. It's kind of a letdown to see that the customer service at this store isn't really about helping customers, but more about avoiding taking responsibility. And on top of that, finding out that Overton's and Camping World are basically the same company is worrying, because it means we don't really have many choices if we want to go somewhere else.

I ordered some kayaks and accessories a few weeks back, and I'm still waiting for them to ship out. I know things might be delayed because of the pandemic, but it's been dragging on for way too long. I tried calling customer service, but the wait times are a total nightmare, and I always end up getting disconnected. I'm really not happy with the service at all.