Outdoor Voices - Reviews and experiences

I just bought some shoes from this company, but they turned out to be defective. So, I contacted customer service to try and sort it out. They said I could only get a store credit for the return fee. But when I asked to exchange the shoes for the right ones, they told me I'd have to pay the return fee and shipping fee, which added up to $50. I asked for that amount in store credit, since it was the company's mistake, but my request was totally ignored. After I emailed them again, I got ghosted. This kind of unprofessional behavior is just not okay and really disappointing.

I was super pumped to get my new clothes from this brand, but man, was I let down by the customer service I got. I had a problem with my order and when I tried to reach out, it was like pulling teeth. It took forever for them to get back to me, and when they finally did, they didn't even fix the issue. I sent them another email to follow up, but it's been radio silence ever since. I love their clothes, but their terrible customer service is a real bummer.

I recently bought a pair of pants that were really expensive, and let me tell you, it was a bad move. They didn't fit right at all, and when I tried to return them, I only got a little bit of my cash back. What a scam! I definitely won't be coming back here to shop. The service was terrible, I felt ignored and unimportant as a customer. It's obvious that this company is all about money, not about making sure customers are happy. Outdoor Voices just lost a customer who could have come back because of their awful service and lack of caring.