Outdoor Voices - Reviews and experiences

I had such a frustrating time with this company, eh. Their customer service sucks, man. I swear, it feels like a robot is replying to all the emails. I had a problem with the sizes of the stuff I bought, and they were useless in trying to help me out. I got fed up and sent the items back, but they lost the return package. I had to go through the whole rigmarole of filing a claim with my credit card just to get my money back, eh. It's crazy that I still haven't talked to a real person. And you can tell they don't check their stuff properly because the sizes are all over the place.

I bought some clothes and they were just terrible. They looked nothing like what I saw online, the colors were all wrong, the fabric felt cheap... everything was just off. And then, to make it even worse, they charged me 25 whole dollars to ship it to me, and another 25 to return it. And when I did return it, they only gave me back half of what I paid. Like, what a rip off! And guess what, they expect you to go all the way to a UPS drop-off point with an unsealed package so the workers there can check it out. Seriously, who has time for that?? It's 2022! I am never shopping there again, no way. I'll make sure to tell all my friends about this and make sure nobody else falls for it. Peace out! ✌

I recently bought a big ol' sweater for my man from this company. The sweater was alright quality - nothing to write home about but not lousy either. The problem we ran into was that the medium size we ordered ended up fitting more like a large. Because of this sizing mix-up, we decided to send it back. But, what should've been a simple return process turned into a bit of a headache.<br><br>Even though we sent the sweater back on December 17, well before the return rush after the holidays, we didn't get our refund until January 9. That wait was just not cool and left a bad taste in our mouths. I had to get in touch with customer service to ask about the delay, and only then did they finally give me my money back. It was disappointing to have to chase them down for something that should've been done right away and smoothly.<br><br>To be honest, this whole thing has me second-guessing ordering from this company again. I'd advise others to keep a close eye on their credit card statements after making returns, because it looks like refunds might not be processed as quickly as you'd hope. A company should care about customer satisfaction and make sure that refunds are handed out promptly, without the customer needing to bug them over and over.