Orlebar Brown - Reviews and experiences

I bought 2 pairs of shorts on Monday and they came the next day. But when I tried them on, they were too big. I phoned customer service to swap them for a smaller size. The lady I talked to was really helpful. She made sure the right size was sent to me in Ireland that same day, without any extra cost. Plus, she went out of her way to find the color I wanted, even though it was sold out in their store but available elsewhere. I shop online a lot, and I have to say, this was a great experience that went above and beyond what I expected.

I had such a great time at the store when my order delivery got messed up, but the people there were really nice and fixed everything so I could get my swim trunks in time for my vacation. They even rushed shipped them to my hotel! And let me tell you, these swim trunks are absolutely amazing, the best ever.

Buying clothes online can be risky, eh? But thankfully, Orlebar Brown had my back when the hoodie I ordered wasn't up to snuff. I reached out to them with my complaint and they were quick to offer a solution - either they'd send me a new hoodie or give me an e-voucher. I went with the voucher, seemed like a fair deal. Had a little hiccup at checkout, but Amelia, who's absolutely fantastic, sorted it out for me in a jiffy. Hoping my shorts order goes smoothly, but gotta hand it to OB for their excellent customer service, much appreciated!

I've been shopping at this store for like 10 years now, and I gotta say, their stuff is top-notch. The clothes always fit well and the styles are super cool and classic. But you know what really sets them apart? The customer service, especially from David. That guy is always so nice and helpful, he really goes out of his way to help with anything you need. Plus, I love that they offer free returns and you can do click-and-collect at any of their stores - super convenient.

I went to the store not too long ago and gotta say, Antonio really made my day. He was so helpful, knew his stuff, and was super attentive. Ended up grabbing some swim shorts and t-shirts and they're top-notch. But y'know, it would be awesome if there were discounts for folks in emergency services like me - would definitely make me wanna come back more often.

I had to switch my swim trunks that I bought in London for a different size at the store in Sydney's CBD. Amedeo and Shanin were awesome - they helped us out with the switch and were super friendly and provided top-notch customer service. They even gave us good tips on places to check out in Sydney and Melbourne. All in all, fantastic employees, store, and products.