Omnilux Led - Reviews and experiences

I just bought a face mask with LED lights at this shop to step up my skincare game. Unfortunately, the controller on the mask stopped working just over a year after I got it. When I contacted customer service, they said the controller was only covered by a one-year warranty, even though I was told it had a two-year manufacturer's guarantee. Not knowing the actual warranty period when I bought it made me feel misled and annoyed. The fact that the product is low quality and the warranty info was deceptive makes it tough to justify spending a lot on something that only lasts a year.

I ordered LED lights, but the company's communication and customer service were super disappointing. They were supposed to ship my item on a certain date, but there wasn't much info about my order. When I asked about it on live chat, they said it wouldn't come until the end of June, three months after charging my bank account. The customer service person, Diane, was rude and didn't help fix the problem. It was a frustrating and unprofessional experience altogether.