Ninety Percent - Reviews and experiences

Was scrolling late and almost didn't hit buy because the return policy looked like a mess — I get nervous when shipping could cost more than the item. I've had a couple of rough returns with other brands, so I assumed I'd be stuck. Ordered anyway because the pieces looked nice and the fit reviews helped. First, customer service seemed unreachable and that irritated me; I was ready to cancel the order. Then I spoke with a really kind rep who actually arranged a return label for me and walked me through it. That eased the whole thing right away. Clothes are great, quality matches the photos, and I'm now a fan again. Not perfect, but the human touch made the difference and I trust they'll handle the return fine.

I nearly didn’t order — I kept thinking, what if the colour's off, what if the fit’s tiny? Shipping times looked okay but their return window seemed tight, so I hesitated. In the end I went for it; it arrived quicker than I expected, colour matches my photos, and the exchange I needed (wrong size) was handled without drama — emailed, they replied next day and sent the right size. I use it every day for commuting and at home; it’s not perfect but does exactly what's needed. Honestly relieved and kind of glad I gave them a shot.

I argued that). Customer support went icy-cold — I suspect the person who misfiled the invoice wasn’t keen to be front-line about it. For a while it felt like chasing a ghost: no updates, no ownership, lots of frustration. The turning point was when Zan, with help from her manager Nabil, actually listened, took responsibility and arranged a full refund. That’s the moment I went from ready-to-rant to relieved — real human accountability matters. Quality was disappointing (thin fabric, dye ran), but the refund and how management handled the clean-up gave me enough confidence to consider ordering again — cautiously, and maybe not for anything white.

I bought something from this company not long ago, but it was too big so I needed to send it back. The problem is, I've been having trouble getting in touch with them to get my money back. No one picks up the phone and the email doesn't seem to be working. I'm starting to feel a bit concerned about getting my refund.

Oh my goodness, it's been forever since I sent back my clothes for a return and I still haven't gotten my money back. I tried emailing them, but there's no phone number to call. So now, my clothes are gone, my money's gone, and I have no idea what's going on. Not cool, eh!

I had a bit of a problem with a return I needed to do, but after talking to someone from the company, I was really happy with the service I got. They were kind and helpful, taking their time to help me with fixing the return label problem. I'm grateful for their quick and professional help, it makes me feel sure that my return will go well. I'm satisfied with the company once again and will keep buying their awesome clothes.