Ninety Percent - Reviews and experiences

I argued that). Customer support went icy-cold — I suspect the person who misfiled the invoice wasn’t keen to be front-line about it. For a while it felt like chasing a ghost: no updates, no ownership, lots of frustration. The turning point was when Zan, with help from her manager Nabil, actually listened, took responsibility and arranged a full refund. That’s the moment I went from ready-to-rant to relieved — real human accountability matters. Quality was disappointing (thin fabric, dye ran), but the refund and how management handled the clean-up gave me enough confidence to consider ordering again — cautiously, and maybe not for anything white.

“Did I just pay for flimsy fabric?” “Will the sizes be all over the place?” I started checking reviews after the fact and saw a mixed bag, which made me a little twitchy. Anyway, the real surprise was delivery: placed the order on a Thursday and the package was on my porch by Sunday. Three days. That alone calmed me down more than I expected.
The pieces themselves are proper good. The fabrics feel weighty in the right way — not scratchy, not cheap-feeling — and the cuts look exactly like the photos. Sizing actually lines up with the descriptions (this is not something I take for granted — been burned before with brands that list “true to size” and then send something enormous). One thing I want to call out specifically is the material quality. It’s the sort of detail that makes you go “oh, okay” when you try things on; seams sit well, the knit has body, and everything washed as you’d hope. That’s a small thing but it really changes how much you wear something.
I did compare notes to other shops I’ve used — some of which hyped their stuff and then delivered disappointment — and this felt refreshingly honest. Prices seem fair, maybe even a steal given the finish. My only gripe is that the collection is small, which I get is on purpose (slow fashion and all), but I wish there was more to pick from right now. Not a dealbreaker — more like mild frustration because I already want another set for next season. All in all, very happy with the buy, relieved I didn’t have to return anything, and already planning a return visit when new pieces drop. Felt relaxed ordering, pleased with how things arrived, and honestly a bit chuffed that it all worked out.

I bought a hoodie zip sweater from this store recently and I was really let down by the quality. After only wearing it a couple of times and washing it once, the front of the sweater began to fall apart. It's in a tough spot to fix on my own, so now I have to pay to get it fixed properly. I tried reaching out to their customer service using their online form and gave them my order number, but I never heard back from them. The lack of communication has left me feeling annoyed and disappointed with my experience. Sadly, I won't be buying anything from there again.

I ordered these black t-shirts for myself and also as Christmas gifts. They're a bit thinner than the ones I normally wear, but they're really cozy, stylish, and feel so soft against my skin. The fabric is top-notch and the quality is excellent. I liked them so much that I plan on getting more to use as undershirts, regular t-shirts, and even to sleep in. They're just that comfy!

I bought something from this company not long ago, but it was too big so I needed to send it back. The problem is, I've been having trouble getting in touch with them to get my money back. No one picks up the phone and the email doesn't seem to be working. I'm starting to feel a bit concerned about getting my refund.

Oh my goodness, it's been forever since I sent back my clothes for a return and I still haven't gotten my money back. I tried emailing them, but there's no phone number to call. So now, my clothes are gone, my money's gone, and I have no idea what's going on. Not cool, eh!

I had a bit of a problem with a return I needed to do, but after talking to someone from the company, I was really happy with the service I got. They were kind and helpful, taking their time to help me with fixing the return label problem. I'm grateful for their quick and professional help, it makes me feel sure that my return will go well. I'm satisfied with the company once again and will keep buying their awesome clothes.

So, I ordered some clothes from Ninety Percent not long ago and it was a complete disaster. The order got delayed because someone messed up the invoice amount, which caused issues with customs and I ended up having to pay extra taxes upon delivery. Their customer service was no help at all, they were pretty unfriendly and wouldn't admit to the mistake. On top of that, the clothes were not great quality - the material was thin and the dye was running. It was a real pain to finally get the package and nobody at Ninety Percent wanted to admit they were wrong.