Nearly Natural - Reviews and experiences

Hey, just a heads up about buying trees from this place - not worth it! I got two "silk" trees that ended up being plastic, with the metal pole supposed to be the trunk all chipped and brown paint peeling. I called right away to send them back (literally only had them for 15 minutes) and they said okay to taking them back, but wouldn't give me my shipping cost back. Their ads are totally misleading, so don't get fooled like I did!

I ordered a 3-foot olive tree but it was a disaster. I never got an email to confirm my order and they couldn't even find it. When the tree finally arrived, it looked nothing like the beautiful picture on their website. It was so thin, like Charlie Brown's tree! I reached out to them and they basically told me to magically make it look better by "fluffing it up". Then they expected me to send it back, which was a hassle, and I had to pay $8 for shipping. Not fair. They didn't even try to fix the situation. Do yourself a favor and spend your money elsewhere, folks.

I recently splurged on some fake plants but ended up pretty disappointed. The first set of hanging baskets I got cost me over $500 and sadly faded super quick because they weren't meant for the outdoors. My bad for not checking that beforehand. Then, I spent over $600 on 6 hanging ferns, and they let me down too. The twine holding them up started coming apart on five out of the six ferns I bought. I tried reaching out to customer service, but they said I couldn't get a refund or replacements because it had been more than 30 days. They did give me back 25% of the cost, but it's still a bummer to see all that money go to waste on plants that fell apart in just 2 months. Now I'm not too keen on buying anything else from them.

I bought two big fake poinsettias from this shop not long ago. When they showed up, the first one was wrecked. I wanted to give them back because they weren't good quality and didn't look real. But I had a hard time figuring out the return rules and only got some of my money back. I tried contacting them by email a bunch of times, but never got a reply or my full refund. The customer service was disappointing, so I won't be buying from them again.