Nearly Natural - Reviews and experiences

I recently bought a fake plant from an online store, but my experience wasn't great. I tried to cancel my order soon after I placed it because I found a better deal elsewhere, but it was hard to get in touch with them and cancel. Even though I tried to stop the order, it ended up still being shipped, and I was told it was already on its way. To make things worse, it was delivered to my old address, where I hadn't lived for almost a year, even though I had updated my new address. The customer service was slow to respond and not very helpful, which was frustrating. The quality of the product wasn't that great either, some items looked cheap and not like they were advertised. In the end, I wouldn't recommend buying directly from this store and would suggest looking somewhere else for similar products.

I bought a cute little bonsai tree in a pretty ceramic pot, but man, was I let down when it showed up not just once, but twice, in pieces! The first one was totally smashed when it got delivered, so I asked for another one and made sure to tell them to pack it up real nice this time. But lo and behold, the second bonsai showed up broken too! Seriously, these guys have no clue how to wrap up delicate stuff properly.

Oh my goodness, I picked up some fake flowers from this one spot and they were totally not worth it. The service there is like, practically non-existent. My parcel arrived super late and when it finally did show up, everything was all over the place. They went with FedEx and it was just chaos. I attempted to reach out by phone and email to make things right, but they were totally unhelpful. Such a waste of my time and money. I'm seriously going to have my bank take care of this mess. Ugh.

I recently bought something from this company and honestly, it was a total letdown. The tree I ordered showed up all beat up, with the box practically smashed in half. UPS took the tree back, but get this – they marked it as delivered. I shot off an email right away to customer support, explaining everything in detail. But all I got back was a generic response that made it seem like they didn't even bother reading what I wrote. I've sent more emails but haven't heard a peep, which is super frustrating. I've had to go through my credit card company and UPS to try and sort this mess out. It's disappointing to say, but I wouldn't recommend buying from this company. Their lack of communication and support is seriously lacking.