Native Instruments - Reviews and experiences

I was so disappointed with the customer service, it's like you can only talk to a real person if you pay extra. I deal with a lot of companies, but this one is definitely the worst when it comes to customer service!

This new music software is just awful, eh? The updates keep messing everything up and the customer service is terrible. It seems like they only care about money, not us music creators. I just want to make some cool beats, but now I'm stuck fixing all their mistakes.

I'm so annoyed with the terrible customer service and the super slow downloads of stuff I already bought. It's crazy that there's no phone support and only a limited chat available at certain times. Trying to get help or buy new things shouldn't be this hard. This whole system just sucks up my time and ruins the whole experience.

The customer service from this software developer is terrible. They delete comments and close support requests without fixing problems. It's annoying when they ask for feedback, but then ignore questions about product support and updates. Also, they sell products like Guitar Rig 7 and then charge you again when you upgrade to Komplete, without giving a discount for the duplicate purchase. They even stopped supporting certain products like Guitar Rig Control and Maschine 1, without considering how it affects their customers.

I bought this really pricey plugin about 8 years ago and it's been a total pain. I've done everything I can think of, and I've asked for help, but the customer service is not coming through. They keep giving me useless responses that don't actually solve anything. It's been more than a month now and I'm feeling so frustrated!

I'm really frustrated because I haven't been getting proper guidance for updates and troubleshooting. The support I've been getting is not enough, and it takes way too long to find solutions for my problems. Even though I've been putting in a lot of effort into marketing, the customer service I've been receiving doesn't meet my expectations. The notifications I keep getting are more annoying than helpful. It's disappointing to see that there are compatibility issues between the MK3 and MK2, making me think about switching to a different brand.

I've been using Kontakt and Komplete for a few years now, and overall, I've been pretty happy with how they work. Recently though, I've had some troubles getting Kontakt to work properly on my high-definition monitor. Some of the issues were my fault, but some were definitely because of how Native Instruments' software is set up. Still, I have to give a shoutout to their customer support team - they knew their stuff and helped me out quickly. It's nice to see that Kontakt and other software from Native Instruments keep getting better and easier to use.