Mystery Vibe - Reviews and experiences

The package looked nice. However, I didn't really like how soft and smooth the product was on the outside. It was handy that the charge cable was USB, but they didn't include an adapter. The app seemed like a good idea, but I had trouble with Bluetooth connections and the small buttons made it hard to use. Even though it was supposed to be flexible, the shape of the device was uncomfortable for me. I reached out to customer service to return it and they replied quickly, but I was disappointed that they only offered store credit for returns.

I ordered two of the same thing by mistake and had to send one back. The customer service from the company was amazing, they made the return super easy. They were really polite and quick the entire time. I was really impressed with how they handled everything.

I just bought something and it didn't work, but the person at the store was super helpful. Despite the item not working right, Kriz gave me clear instructions on how to use it properly. When it was clear the product was faulty, Kriz offered store credit for a new one right away. Everything got sorted out in about an hour. Kriz was really nice and helpful, making the whole thing a good experience. I would definitely shop at that store again.

I was pretty let down by that remote control vibrator I bought, it didn't live up to what I was hoping for. But, I gotta say, the customer service I got was amazing. Even though they don't take returns on items like that, they gave me a full refund right away. They really showed me that they care about their customers. If I see something else I like from them down the road, I'd definitely think about buying from them again.