Must Society - Reviews and experiences

I kept picturing these chairs in my kitchen — the right height, a bit of cushion, you know — but I never actually got to sit in them. Ordered two on July 19 with delivery by Aug 2, and after that it was one excuse after another. Transporter said they were waiting on a third package, then tracking said two had been dispatched, then later told me all three were still at the warehouse. I rang after‑sales to ask for a refund and the rep couldn’t even give a refund reference — which, as someone who cares about records, felt really off. The photos made the chairs look nice, and I might still buy if things were reliable, but this whole delivery/refund mess soured it. If you order, double‑check stock and ask for a proper refund number up front. Little things like that make a big difference.

I wouldn’t trust them for gifts you need on time. I ordered several big items for the holidays and they promised delivery before Christmas — that was the whole reason I used them. I cancelled part of the order within hours (I was told the cancellation went through) and was told the rest would ship right away. Spoiler: nothing shipped on time. Weeks passed, my delivery status barely moved, and then they told me the items were “lost.” Lost a trampoline and a large armchair? Sure. I asked for a refund instead of waiting another month. They emailed me the same day I posted a complaint asking nicely to take down the review in exchange for a discount, and then another email said they’d sort it and refund me. I got about half my money back, which I appreciate — at least something happened — but I’m still waiting on the rest. It’s been over two weeks since they said they’d complete the refund. At this point I’ll have to file a dispute with my card if it doesn’t clear soon. My tip: if it’s time-sensitive, don’t gamble; keep screenshots and be ready to go to your bank. Glad I got some money back, but overall it was messy and stressful.