MOUS

MOUS reviews

27 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
100%
Would buy here again
Ordering
9.8
Service
9.8
Pricing
8.4
Delivery
9.2

Featured Reviews

Spotlight: What are our customers saying?

Positive

Mous case for all iPhones

9.0

"I've been a loyal Mous cases customer since I had my iPhone 6s. These cases never let me down when I drop my phone by accident. And their cust..."

Most Voted

iPhone and MacBook cases

10.0

"The phone and laptop cases I got were amazing! They're so strong and kept my devices safe from scratches and bumps. Plus, they look really nic..."

Reviews (27)

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Mous case for all iPhones

F

2 reviews

9.0
Overall Rating
Would buy here again
Yes

I've been a loyal Mous cases customer since I had my iPhone 6s. These cases never let me down when I drop my phone by accident. And their customer service team is always ready to help me out with any problems I have. In my books, Mous cases are the top pick for keeping your phone safe.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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iPhone case purchase

H

24 reviews

9.5
Overall Rating
Would buy here again
Yes

I've been using this phone case for my iPhone for over two years now and I gotta say, it's been pretty impressive how well it protects my phone. I'm big into hillwalking and always snapping photos and using navigation on my phone, so having a durable case is super important. But the other day, I noticed a little seam starting to come apart on one side of the case. I decided to reach out to customer support, filled out a form, and sent over some pics of the issue. And you know what? They got back to me in just a few days, apologized for the problem, and offered to send me a replacement case, no questions asked. Their quick and friendly customer service has definitely won me over for future purchases.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Recent phone case purchase

W

18 reviews

8.5
Overall Rating
Would buy here again
Yes

Hey there! Just wanted to share my experience with a phone case I bought from your store. At first, I was a bit bummed because it started to wear out pretty fast. But I gotta say, I was impressed with how quickly and smoothly the warranty process went. They sorted out my issue right away and even let me pick a new case. Big shoutout to your team for the awesome customer service! Even though I was let down at first, I have to admit your cases really do a great job of keeping my phone safe. Great job!

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Motorcycle mount and magnetic guided lock system phone case

M

3 reviews

6.5
Overall Rating
Would buy here again
Yes

The phone case is alright, but the motorcycle mount is just asking for trouble. The mount stays put on the handlebar, but the link to the phone case is weak and not to be trusted. My phone was all over the place whenever I hit a bump or picked up speed, and it drove me crazy. I really regret tossing out the product case, assuming I wouldn't need it to send it back.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
6.0

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Screen protector

R

29 reviews

9.0
Overall Rating
Would buy here again
Yes

I bought this super boring screen protector that didn't even come with stickers to help put it on (so not cool). But I messaged them and they sent me a new one right away. Reuella, the lady who helped me out, kept me in the loop and now my screen looks brand new.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Phone case purchase

O

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought a phone case from this store and I have to say, I am really impressed. The case not only looks good but also seems really sturdy. I dropped my phone by accident from waist height, and the case did a great job protecting it. Plus, the customer service was excellent. I definitely recommend this store for all your phone accessory needs.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Replacement product

L

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I had a problem with something I bought, and the people at the store really went out of their way to help me. They took the time to hear me out and swapped the item for me without any trouble at all. I was impressed by how much they care about their customers and how committed they are to giving great service. It's nice to come across a company that genuinely cares about its customers and puts them at the forefront.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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My order

A

1 reviews

9.0
Overall Rating
Would buy here again
Yes

Yeah, so I got my stuff and it wasn't perfect, ya know? But when I told them, they were really nice about it and said they'd help fix it! They didn't have to do that, but they did. Their customer service is really impressive! I totally think you should give them a try.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Wood design iPhone case

H

9 reviews

10.0
Overall Rating
Would buy here again
Yes

I got this cool wooden case for my iPhone and it's seriously the best! Super tough, looks great, and it's saved my phone from getting wrecked so many times. It's been 4 years now and it's still holding up like a champ, saving me from spending money on repairs. It's got a couple dings from some clumsy moments, but my phone is still in one piece.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Screen protector purchase

R

10 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently got a screen protector for my phone from this company. Unfortunately, when it showed up, one of the two protectors had an issue with it. I was pretty bummed about it, but I decided to chat with their customer support team on their website. Just 2 days later, I got a really nice response and they sorted out sending me a replacement right away. I was impressed with how smoothly and quickly they handled the situation. Everyone makes mistakes, but it's how a company deals with them that really matters, and in this case, I think they did a really good job. I would definitely think about buying from them again in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Phone case purchase

R

17 reviews

9.0
Overall Rating
Would buy here again
Yes

I just bought a phone case from MOUS and I have to say, I'm super impressed with how good their stuff is. The case really keeps my phone safe - I've dropped it a few times and my phone is still in perfect condition. This is a big win for me, 'cause I've had bad luck with other cases that claim to protect but don't do anything. The MOUS customer service is also amazing - they really go out of their way to help customers and make sure they're happy with what they bought. Overall, I'm really happy with my experience and I totally recommend MOUS to anyone who needs a good phone case.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

iPhone case replacement

K

25 reviews

9.5
Overall Rating
Would buy here again
Yes

I ordered a phone case from this company a couple of years ago, and after using it a lot, the adhesive started to come off. I got in touch with their customer service, and they quickly sent me a new case, even though it had been a while since I bought it. I was really happy with how they helped me out, and I'll definitely shop with them again.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

iPhone case

D

16 reviews

10.0
Overall Rating
Would buy here again
Yes

I've been buying these phone cases for a long time because they are really durable and keep my phone safe. When I got a new phone recently, I knew I had to get a new case from this brand. The design of the case is great - it protects my phone without making it bulky. I can tell they put a lot of effort into making these cases.

Also, the delivery from the company was super fast and efficient. I got my order really quickly, which was awesome. I will definitely be coming back in the future whenever I need a new phone case.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Warranty claim assistance, address change

H

26 reviews

10.0
Overall Rating
Would buy here again
Yes

I had such a good time dealing with the customer service crew at this store. They were super helpful when I needed help with a warranty claim and got back to me right away. They were even understanding when I had to switch up my address for the claim. Their communication was really nice and they covered everything I needed. I'm seriously happy to be supporting a company like them.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Phone case replacement

B

12 reviews

10.0
Overall Rating
Would buy here again
Yes

I recently had a great experience with customer service. Vicky helped me get a replacement phone case and was really quick to respond and gave me two options, one being just like my original case. I felt like a valued customer because of her personalized care. In a world where good customer service is hard to find, Vicky's dedication and professionalism stood out.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Case purchase

C

27 reviews

9.0
Overall Rating
Would buy here again
Yes

The thing I bought from this company lasted a long time and worked well. After a few years, I had a problem with it, but the customer service was amazing. They replaced the item right away and I'm really happy with the service I got. A+!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Walnut case for iPhone 13

W

3 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought a walnut case for my iPhone 13 from this shop, and I have to say, I'm really impressed with how good it is. The case is made with high-quality materials and the details are perfect. Plus, the packaging was top-notch, with a fancy box that opens up to show info on every flap. They even wrapped the case in soft paper to keep it safe during delivery. I'm really happy with my purchase and would totally suggest this shop to anyone in need of great phone accessories.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Phone case purchase

N

14 reviews

9.5
Overall Rating
Would buy here again
Yes

I made a mistake and ordered the wrong case, but fixing it was super easy. The customer service was awesome, they gave me a refund without me even noticing. Overall, really happy with how everything turned out.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Smartphone bike mount purchase

G

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I bought a bike mount for my smartphone from this store, thinking it would keep my phone safe while I ride. But, my phone kept falling off the mount three times during just one ride. I was pretty disappointed with the product. I reached out to the support team and they quickly got back to me, offering a full refund. Even though the product didn't work out for me, I was happy with the customer service I received from the team.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Phone case purchase

A

1 reviews

9.5
Overall Rating
Would buy here again
Yes

Let me tell you, this phone case is top of the line. It's tough and really lasts, plus the customer service at this place is amazing. I've had this case for a couple of years and it's still going strong. And when I had a small problem with it, they offered me a full refund or a new one right away. That kind of service is hard to find these days, but MOUS delivers. I'll definitely be a repeat customer.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

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About MOUS

MOUS is a company known for designing and manufacturing highly protective and stylish phone cases and accessories. Established in 2014, the company gained recognition for its innovative approach to phone protection, incorporating advanced technology like AiroShock, which significantly enhances impact resistance without adding unnecessary bulk. MOUS has expanded its product lineup to include a variety of accessories such as wallets, screen protectors, and mounts, all designed with the same ethos of combining functionality with aesthetic appeal. Based in London, the company has garnered a global customer base, appealing to users looking for durable and fashionable tech accessories.

🌟 How did MOUS shine for you?

Contact Information

Mous Products Ltd

SO53 3LG London

United Kingdom

📧 hello@support.mous.co

🌐 mous.co

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Last update: November 29, 2024

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