MOUS - Reviews and experiences

I've been using this phone case for my iPhone for over two years now and I gotta say, it's been pretty impressive how well it protects my phone. I'm big into hillwalking and always snapping photos and using navigation on my phone, so having a durable case is super important. But the other day, I noticed a little seam starting to come apart on one side of the case. I decided to reach out to customer support, filled out a form, and sent over some pics of the issue. And you know what? They got back to me in just a few days, apologized for the problem, and offered to send me a replacement case, no questions asked. Their quick and friendly customer service has definitely won me over for future purchases.

Hey there! Just wanted to share my experience with a phone case I bought from your store. At first, I was a bit bummed because it started to wear out pretty fast. But I gotta say, I was impressed with how quickly and smoothly the warranty process went. They sorted out my issue right away and even let me pick a new case. Big shoutout to your team for the awesome customer service! Even though I was let down at first, I have to admit your cases really do a great job of keeping my phone safe. Great job!

I bought this super boring screen protector that didn't even come with stickers to help put it on (so not cool). But I messaged them and they sent me a new one right away. Reuella, the lady who helped me out, kept me in the loop and now my screen looks brand new.

I had a problem with something I bought, and the people at the store really went out of their way to help me. They took the time to hear me out and swapped the item for me without any trouble at all. I was impressed by how much they care about their customers and how committed they are to giving great service. It's nice to come across a company that genuinely cares about its customers and puts them at the forefront.

I recently got a screen protector for my phone from this company. Unfortunately, when it showed up, one of the two protectors had an issue with it. I was pretty bummed about it, but I decided to chat with their customer support team on their website. Just 2 days later, I got a really nice response and they sorted out sending me a replacement right away. I was impressed with how smoothly and quickly they handled the situation. Everyone makes mistakes, but it's how a company deals with them that really matters, and in this case, I think they did a really good job. I would definitely think about buying from them again in the future.

I ordered a phone case from this company a couple of years ago, and after using it a lot, the adhesive started to come off. I got in touch with their customer service, and they quickly sent me a new case, even though it had been a while since I bought it. I was really happy with how they helped me out, and I'll definitely shop with them again.

The thing I bought from this company lasted a long time and worked well. After a few years, I had a problem with it, but the customer service was amazing. They replaced the item right away and I'm really happy with the service I got. A+!

I made a mistake and ordered the wrong case, but fixing it was super easy. The customer service was awesome, they gave me a refund without me even noticing. Overall, really happy with how everything turned out.

I bought a phone case from this store not long ago and when it arrived, there was a little peel on one side. I got in touch with customer service and they right away sent me a new case at no cost. It was a bit annoying to get the wrong case at first, but the team fixed it quickly and sent me the right one without asking for the first case back. I was pleasantly surprised by their great customer service and I really appreciate them making it right. Thanks for the replacement case, I really like it.

I've been a customer of this company since 2018 and I've bought a few phone cases from them. I've always been happy with the great quality products and top-notch service they offer. Recently, one of my cases had a defect after a few months. I reached out to their customer service and sent them some photos of the problem. They quickly sent me a new case under warranty, no questions asked. I like that they really care about making sure customers are happy and they back up their products.

The phone and laptop cases I got were amazing! They're so strong and kept my devices safe from scratches and bumps. Plus, they look really nice too. The delivery was quick, and the customer service team was fast at helping me out. They even gave me a refund without me even having to ask. I'm really pleased with my purchase and will definitely come back here again sometime.