Monos Travel - Reviews and experiences

I just got two suitcases for our Thanksgiving trip to Chicago and they were absolutely amazing! My wife ended up breaking one of the latches by mistake, but the customer service was really great and they replaced the entire case. Now we have an extra parts suitcase too! I'm definitely going to get a bigger set for our next trip.

I had a problem with the zipper on my travel bag from this company, but when I made a warranty claim, I was happy with how fast they responded. The customer service team said the damage was covered by the warranty, and soon enough, I got a new bag delivered to me. It was a great experience with no issues or delays. I definitely suggest their warranty service to anyone dealing with similar problems.

I recently had a really good experience with the customer service team at the company. I was pleasantly surprised by how professional and responsive they were when I needed to make a lifetime warranty claim. The luggage I bought was even better than I expected in terms of quality and how well it worked. When I had to make a warranty claim, the team responded quickly and really made sure to follow through with the policy. I am really happy with the service I got from the company and will definitely be coming back as a customer.

I picked up this luggage and packing cubes for my trip to Asia, and let me tell you, they were amazing. The quality was top-notch and they fit all my things just right. But when I got back, I noticed a dent and some broken zippers on my luggage. I was worried I'd have to argue to get it fixed, but you know what? They didn't make me fight at all! They simply said, "Not a problem, we'll send you a brand new one right away." No blaming the airline, no going back and forth, just a straightforward message that they stand by their product and warranty. It was awesome!

I gotta say, the folks at the travel company really came through for me when my suitcase was acting up. They didn't just fix the problem, they went all out to make sure it was sorted out in no time. I couldn't be happier with how everything turned out. After checking out a bunch of different companies, I'm so glad I went with them. The service was top-notch and way better than I ever imagined. I'll definitely be telling all my friends and family to go with these guys.

I just bought a set of suitcases from this travel company, eh. Let me tell you, the quality of these suitcases is amazing, with pockets and dividers that make packing and organizing my clothes so easy, you know. Plus, the eraser that comes with the set is a nice bonus to keep the luggage looking fresh every time I travel. I had to reach out to customer service for a warranty issue with my carry-on handle, and I have to say, they handled it efficiently and quickly. Overall, I am super happy with my Monos set, which includes two carry-ons and one check-in suitcase. Cheers!

I was totally blown away by the amazing customer service I got from this travel company. When there was a small problem with my suitcase, they dealt with it right away, no questions asked. I thought they would just send me a new zipper, but instead, they sent me a whole new suitcase. It's rare to find this kind of top-notch customer service these days, and I was really impressed. Now I'm a loyal customer and will definitely be buying from them again in the future.

I had a problem with my carry on suitcase, which I've had for about five years. The handle broke on my last trip, so I needed a new one. I reached out to customer service and was really happy with how quickly and professionally they helped me. They organized a replacement to be sent to me, even though I live in a US Territory where shipping can get tricky. They even went the extra mile to assist me with the paperwork needed for our freight forwarder in Miami, which made everything easy and stress-free. I'm really thankful for their amazing customer service and close attention to detail.