Mondaine - Reviews and experiences

I bought a watch and then the strap broke, so I needed to get a replacement. But the replacement they gave me didn't fit properly, and I couldn't even get a hold of their customer service team. Seriously, steer clear of this place at all costs.

I got two watches as gifts and they both seem to go through batteries every 6 months! I tried to let the company know about the problem and they sort of ignored me. I even purchased the lifetime battery plan from a major retailer, but now they're claiming it's the watch movements that are the issue! I rarely wear them outside the house, but whenever I do try to put them on, they're not running! I wouldn't suggest these watches at all. My £17 casino watch from Argos gets more attention from me every day.

I had a really awful experience with this company. Communication was basically non-existent and the service was just plain terrible. If you're thinking of getting a watch, I'd recommend going somewhere else to avoid all the trouble.

I got this awesome clock last year when I was in Switzerland, it's super stylish. But then the battery died and now I can't even set the time on it! When I reached out to customer service, they just gave me the address of their UK service centre. Not very helpful, eh? Now I have to pay to get it fixed, so frustrating!

I got an Evo2 watch last year and just this week, it suddenly died on me. I reached out to the service center and they told me to send it in for repairs. So, I did that and then they hit me with a bill of £172 to fix the movement because apparently, the warranty didn't cover wear and tear on the strap. I was totally taken aback when they said they wouldn't fix it just because I actually wore the watch. This whole thing has left me super disappointed and fed up. They won't be getting any more of my business, that's for sure. Seems like they value style over quality and customer care.