Molekule - Reviews and experiences

I was super pumped to test out this air purifier after watching a neat video, but the moment I switched it on, I had a severe asthma attack. My entire apartment felt stuffy and dirty. I ended up having to visit the doctor because my breathing was the worst it's been in years. Dealing with customer service to return the purifier was a nightmare. They took ages to reply and randomly charged me over $200. It was a huge headache and to top it off, they couldn't even cancel my filter subscription when I sent back the unit. So frustrating!

Returning the four units I bought together was a total headache. I tried reaching out to customer service by email to ask for a return and get instructions and labels. But man, it was a mess. They took forever to get back to me and their responses were all over the place. I had to send a bunch of emails and make a bunch of phone calls just to get things moving with the return. It was a real letdown how bad they were at communicating and getting things done, especially since they said I could get a full refund within 30 days. I had to get my credit card company involved to get the return instructions and labels, and even then it took more emails to make sure my card got refunded. This whole thing made me doubt their customer service and how they handle things. I think they were super unprofessional and all over the place with this return, and it really changed how I see the company.

I bought this air filter that took so long to come in, and then it ended up breaking after just a couple of months. Dealing with sending it back was such a pain, and all I got in return was a refurbished one. I feel like I wasted so much money on it, and it didn't even work as good as other brands out there.

This air purifier has been giving me so many problems, it's been a real nightmare. It keeps breaking down, causing more stress than actually helping. I tried replacing the filter once, and it ended up not working at all. When I asked for a refund, they wouldn't give me my money back, just another faulty product. My advice is to avoid the hassle and find a different, more dependable option out there.

I bought this air purifier not too long ago, but I've been noticing this really strong plastic smell that just won't go away. I found out that the purifier might actually be releasing more chemicals into the air, so now I don't really feel safe having it on. I've tried contacting customer service twice about it, but I still haven't heard anything back.