Mohito - Reviews and experiences

Halfway through my morning coffee I tried the jacket I ordered for work—fits really well, colour's spot on, so that was a relief. Returns? They still haven't sent labels, been waiting ages, that's annoying.

the photos on the site and what showed up were clearly not the same. I sent screenshots and photos; they replied and offered a tiny 10% refund and said to keep the shoes. I was annoyed, for sure, but oddly satisfied the moment I tried them on — they actually felt comfortable, which surprised me. Still, they look and feel cheap up close, and I wouldn’t wear them to a nice event. So useful if you want comfort for home, not for style.

By the time I reached the mall I was already muttering — saw the jacket on sale online, checked stock, then went in person. The cashier rang a colleague to see if another store could hold it and told me to call; that store refused to reserve it. So yep, I spent a whole afternoon running between places. At checkout the discount hadn’t been applied, which felt like salt in the wound. I phoned customer service afterwards and, to be fair, they offered a partial refund and arranged delivery instead of another exhausting store trip. The jacket is decent for daily commutes and weekend dog walks. Still annoyed about the fuss, but at least it ended okay.

I ordered from Mohito last month after reading a bunch of worrying reviews — I was definitely skeptical. When the package arrived I liked the look, but the fit was off, so I tried the return. The online portal gave a refund label right away, and a few days after they got it the refund hit my account. Pretty relieved, actually.

I walked in grumpy, after a long day, but that moment when the cashier apologized and fixed my size — I relaxed. I wear it for work and weekends, glad it worked out.