MASQD - Reviews and experiences

I ordered something online and it took so long to arrive! I even cancelled the order but they still sent it out and charged me. Customer service is awful, they never pick up the phone or reply to emails. I definitely wouldn't recommend this place to anyone.

I ordered something from this company and was really looking forward to getting it, but it never showed up. I tried contacting customer service through email a bunch of times, but I never heard back or got any help. Plus, I saw on their social media that they were deleting bad comments and not letting people give feedback, which made me wonder if they're even legit. All in all, dealing with this company was a huge letdown and I wouldn't suggest them to anyone.

I got these masks thinking they'd be really cute and stylish, but they took so long to arrive. I had to email them before they even bothered sending them out. When they finally came, they were good quality and looked nice, but they were so thick that I couldn't really breathe properly, even when I took out the filter. I only wear them when I need to look fancy and won't have to wear them for too long. They're not a scam, but they need to step it up if they can't keep up with their orders.

Hey there, I ordered some masks from MASQD about a month ago and still haven't received them. They said it would only take 10 days to ship them out, but here we are, almost a month later, and I haven't gotten any confirmation that they've even been shipped. When I contacted customer service, all I got were vague excuses about shipping problems and delays. It's really frustrating that MASQD isn't being more upfront and clear about what's going on. And now they've gone and turned off comments on their social media, probably because people are complaining about the same thing. Overall, my experience with MASQD has been pretty disappointing. I paid for these masks and now I don't have them.

I just love the masks I got for my kids, eh! They came right on time and the quality is top-notch. But, when I ordered a pack of 5 masks for my daughter and myself, we were missing two masks! I waited patiently, thinking maybe they were gonna show up separately. But nope! Ended up having to get in touch with them months later after finding the order confirmation in my email, eh. They replied super quick and gave me the option of a refund or sending replacement masks. I decided to go with the replacement masks and now I'm just waiting for them to be shipped, eh. At least their customer service is really great, can't complain about that, eh. And hey, it's pretty cool that it's a women-run company in the US, eh. But seriously, those masks are just the best!

I ordered some face masks from this company back on August 14th and they still haven't shown up. I've tried reaching out to them twice about it, but all I got were those generic responses just pointing the finger at FedEx. I don't buy it though because I've gotten stuff from FedEx pretty quickly before. After getting nowhere with them, I had to go to my credit card company to dispute the charge. Honestly, you're better off getting your masks from Amazon. They have way cuter designs for even cheaper.