Maje - Reviews and experiences

I liked the idea of buying used pieces from them, so I ordered four items a few weeks ago. At first glance the concept felt smart and sustainable — that was my first impression — but the reality was different. Two of the four items arrived in poor condition. The lilac cardigan was so pilled it looked worn out, and the buttons were barely hanging on; I mean, you could see threads everywhere. The black jacket actually lost two buttons in the box before I even tried it on. That detail bothered me most — either nobody inspected them, or standards are too low. I emailed with photos several times, I really did, but replies said they hadn’t received them. At this point it's radio silence. I'm disappointed because the buying flow and the idea were okay, but the quality checks and the customer service left me frustrated. Small things, but they matter.