Maje - Reviews and experiences

I bought a jumpsuit from their US site and it went to the wrong address. It got sent back. For weeks I chased them. I had to call and call, and email, too. Each time they promised to reship. That never happened. Emails were ignored. On the last call the rep kept cutting me off and came across pretty rude, so I asked for a refund. Still nothing from them, so I opened a charge dispute with my credit card. The card company eventually refunded me. That’s the moment I actually felt satisfied - relief more than joy - because the money was back. Not proud of the hassle, but glad it ended. Other stores handle returns way better, just saying.

I liked the idea of buying used pieces from them, so I ordered four items a few weeks ago. At first glance the concept felt smart and sustainable — that was my first impression — but the reality was different. Two of the four items arrived in poor condition. The lilac cardigan was so pilled it looked worn out, and the buttons were barely hanging on; I mean, you could see threads everywhere. The black jacket actually lost two buttons in the box before I even tried it on. That detail bothered me most — either nobody inspected them, or standards are too low. I emailed with photos several times, I really did, but replies said they hadn’t received them. At this point it's radio silence. I'm disappointed because the buying flow and the idea were okay, but the quality checks and the customer service left me frustrated. Small things, but they matter.

I'm done with Maje, and not because of the necklace itself but because of the whole return circus. My husband bought me a necklace for Christmas—sweet, I thought. I opened it and it was snapped clean in two, like someone shoved it in the box that way. I’ve been into Maje for years, I first noticed them in a mall in Toronto and a friend actually tipped me off ages ago, so this felt extra disappointing. We used their customer form a few times, no reply. Then we set up an online return and they didn't include the pro forma customs forms you need. So we asked again, left a voicemail, did two online chats (not helpful) and even phoned a store—staff there sounded disinterested. I honestly lost hours on this. The weird bit that surprised me though: their website looks so polished, which made the lack of basic support even weirder. I’m taking it up with the European Consumer Centre because this feels wrong. I loved their stuff before, and that makes this sting more, but at this point I can’t trust them for gifts or returns.

Halfway through December I was already picturing the new pieces in my closet — I’d seen the brand on an influencer’s story and a friend had told me the Zurich shop was lovely, so I felt okay ordering. I did have a nagging doubt about buying so much at once, and that doubt stuck with me. I returned items on Dec 22, thinking it would be a straightforward refund. That was naive. Tracking shows the return got held up in France and listed as “under investigation.” Since then it’s been a string of vague replies and timelines that keep stretching. Customer service told me returns can take up to 90 days, which just felt like being passed around. I called, emailed, chatted — polite but unhelpful responses, no clear date, no refund yet. The in-store folks in Zurich, by contrast, are actually great according to my friend who went there, so if you can, try the shop in person. I’ll be filing a complaint with the European Consumer Centre this week because the lack of accountability is frustrating — I’m out a decent chunk of money and peace of mind. Emotionally it’s been annoying and a bit draining, but I’m trying to be practical about next steps. If you’re considering ordering, weigh that risk — my initial doubts didn’t disappear, unfortunately.

my entire order history in my account was blank. Completely gone. The only thing I have is the order confirmation in my inbox. I kept refreshing that inbox for weeks, hoping someone would say something. After about 2.5 months the tracking briefly showed movement, but the parcel had been returned already. Then they sent a 10% discount code as a sorry. That surprised me — it felt sincere in a tiny way, but it doesn’t fix the missing item or the silence.
All in all, it’s mostly the lack of communication that did it. If they tightened up pickup rules and actually answered customers, I’d consider buying again. For now I’m hesitant. If you’re thinking of ordering, check pickup details twice and be prepared to chase them.