Maje - Reviews and experiences

Halfway through December I was already picturing the new pieces in my closet — I’d seen the brand on an influencer’s story and a friend had told me the Zurich shop was lovely, so I felt okay ordering. I did have a nagging doubt about buying so much at once, and that doubt stuck with me. I returned items on Dec 22, thinking it would be a straightforward refund. That was naive. Tracking shows the return got held up in France and listed as “under investigation.” Since then it’s been a string of vague replies and timelines that keep stretching. Customer service told me returns can take up to 90 days, which just felt like being passed around. I called, emailed, chatted — polite but unhelpful responses, no clear date, no refund yet. The in-store folks in Zurich, by contrast, are actually great according to my friend who went there, so if you can, try the shop in person. I’ll be filing a complaint with the European Consumer Centre this week because the lack of accountability is frustrating — I’m out a decent chunk of money and peace of mind. Emotionally it’s been annoying and a bit draining, but I’m trying to be practical about next steps. If you’re considering ordering, weigh that risk — my initial doubts didn’t disappear, unfortunately.

my entire order history in my account was blank. Completely gone. The only thing I have is the order confirmation in my inbox. I kept refreshing that inbox for weeks, hoping someone would say something. After about 2.5 months the tracking briefly showed movement, but the parcel had been returned already. Then they sent a 10% discount code as a sorry. That surprised me — it felt sincere in a tiny way, but it doesn’t fix the missing item or the silence.
All in all, it’s mostly the lack of communication that did it. If they tightened up pickup rules and actually answered customers, I’d consider buying again. For now I’m hesitant. If you’re thinking of ordering, check pickup details twice and be prepared to chase them.