Luminox - Reviews and experiences

I got a watch set from your company, but it was missing some pieces. I reached out to customer service to ask about returning it, but I was told I had to pay for the return shipping which was a letdown. I've tried contacting Luminox several times about this, but still no reply. It's annoying to get a faulty product and then have to pay extra to send it back. I really hope Luminox can step up their customer service and find a better solution for this issue next time.

I got the watch pretty quickly after I ordered it, but the dark illumination is just awful. It's so hard to see the dial in low light, which is really disappointing. When I tried to return it for this reason, I followed the steps on the website to start the return process. But, I haven't heard anything back from them, even after a few days. The only way to reach customer service is through an online form, and all I got was a generic response saying they're too busy to help right now. It's super frustrating that they're not communicating or providing support, especially since the website says the watch must be returned within 14 days. How am I supposed to do that if they won't give me return instructions? Overall, I'm stuck with a watch I can't even use, feeling like the company is ignoring me and taking advantage.