Luminox - Reviews and experiences

I thought I was scoring a good deal on a watch during the Black Friday sale, but turns out I had to wait much longer than I thought for it to show up. The site promised delivery in 2-3 days but after 6 days passed, I had to contact them to check on my order. They never got back to me, just ended up giving me a refund out of the blue. Seems like they were trying to pull a fast one on customers with their sale, not cool at all.

I was so excited when I found a good deal on a watch that was on sale, but man was I mistaken. After waiting 17 days with no sight of my order, I finally decided to send an email. To my surprise, nobody got back to me until I had to involve PayPal. And what was their response? An email asking me to rate their service, how ironic. Their customer service was seriously lacking. They had the nerve to admit they couldn't fulfill my order due to lack of supplies. Seriously? Casio managed to deliver my G-Shock in just 2 days, yet they couldn't do the same. Luminox, you are a perfect example of poor company management and I will never, ever do business with you again.

I bought a watch from the store, eh, and it was the wrong one! I tried contacting customer service to fix the problem, but all I got was a robotic email telling me to check out their returns page. I've messaged them a bunch more times, but no one's getting back to me. Plus, the watch they sent me by mistake seems cheaper and $100 less than the one I actually ordered.