Lomi - Reviews and experiences

I started using it the first week after ordering and thought support might be slow. Then when a glitch popped up, Michael replied fast, explained the fix and it worked — that's when I finally felt satisfied. Not perfect, though.

Not worth the hassle — that's my verdict. At first I thought the little citrus-y scent while it's running was charming (weirdly pleasant), but it didn't stay pleasant. It tends to turn anything very wet — think rinds, lots of lemon or grapefruit peels — into a soggy, smelly mush that's awkward to scoop and basically useless for my bin. The unit also started flashing red intermittently; I reset it a few times, spent hours troubleshooting, and eventually it stopped responding at all. Customer support shrugged and, since I was three months past the one-year warranty, the options were a paid yearly protection plan or buy a new machine. I’ve had better after-sales from other small appliance brands, so I won’t be buying again. Design is compact and fit my counter — a small surprise.

no gross jar on the counter, no constant trek to the big compost bin outside, fewer smells. It just slipped into the routine — grind beans, scrape plate, pop scraps in, and go. That was the turning point for me, when skepticism melted into "okay, this is worth it," and I really started using it every day without thinking about it.
But then reality set back in. I was an early backer from the Kickstarter days, so I was rooting for this thing from the start. It behaved beautifully for maybe a year and a bit, and I kept imagining how much waste I was saving from landfill. Then the fan motor died. Warranty? One year, of course. So there I was having to pay for parts. I can accept a repair cost now and then — fine — but the install was supposed to be straightforward and I was told to do it myself. I'm an IT person; I take apart delicate gear for fun and am not clumsy. While swapping the fan, a tiny lead popped right out of its connector with almost no force. It rendered the whole unit useless. That was a gut-punch because inside it felt cheap — not what the outside promises.
Customer support, sadly, was cold and unhelpful. No real accountability, just options to buy another unit or tough luck. That soured things, big time. So here's the balance: while it worked, it genuinely changed how I handled kitchen waste and made daily life nicer. But the fragility and poor after-sales left me annoyed and out some money. If you want a device that makes everyday composting pleasant and seamless, this does that — at first. If you want long-term reliability and decent support when something goes wrong, temper your expectations. I'm satisfied with the concept and the daily convenience it brought, but not with how it held up and how I was treated afterward.