Lole - Reviews and experiences

I had a pretty bad experience with the customer service folks over in Europe. It was so annoying that I couldn't do a return online and had to send an email and wait forever for a response. The sizes of the stuff I got were totally wrong, so I had to send back a bunch of items. On top of that, the person I talked to from customer service was really rude. They ended up refunding the wrong order and hinted that I didn't include the packing slip, which I did. Even if I hadn't, they had the order number right there and could have easily processed the return without making things more complicated. This was definitely the worst customer service experience I've ever had.

I bought some stuff not too long ago but had to return two items because they didn't fit right. I sent them back on April 17th and have been waiting for my money back ever since. I tried checking on the refund on May 10th but didn't hear anything back. I followed up with more emails in late May and early June but got no response until June 2nd when they said they were processing my refund soon because they had lots of requests. But now it's June 15th and I still haven't got my money back. I'm pretty disappointed with the customer service for not keeping me in the loop about what's going on.