Lily and Bean - Reviews and experiences

Amazing customer service! I was really struggling with whether or not to put my initials on my clutch, but after I made a mistake in my order and finally made a decision, Lucy from customer service was super quick to help and correct it. The product's quality is top-notch, and it's such a good deal. I highly recommend this company for their fantastic service and products.

I recently bought a big canvas tote from this store, but ended up getting a smaller one. Wasn't too happy at first, but the customer service totally made up for it. They sorted out the mix-up real quick and sent me the right big tote in no time. The team, especially Lin, was so professional and quick to respond. Really impressed with how they handled everything and made sure I was happy.

I gotta say, I was super impressed with the customer service at this store. I had a question about my order, so I sent an email and got a quick reply from a staff member named Lucy. She was so helpful and fixed my problem in no time, like within twenty minutes. Thanks to her speedy help, I saved my friend's birthday gift for her big 5-0. Overall, I'm really happy with the customer service I got and wouldn't think twice about telling others to check out this store. For sure, I'll be back as a customer again in the future.

So I got this tote bag from this place recently and let me tell you, I am super impressed. The quality is amazing and the design is just beautiful. But, I kinda forgot that I'll be moving in May, and the waiting period for personalized bags is 4-6 weeks, which could have been a problem. Luckily, the customer service team really came through for me. Lin, in particular, was absolutely amazing. She really went out of her way to make sure my order was processed quickly and she kept me updated every step of the way. Because of her, I got my bag in time for my move. The whole experience was smooth and stress-free, all thanks to Lin's exceptional help. I'll definitely be coming back once I'm all settled in my new place. The bag itself is awesome, and the customer service was top-notch.

I found the best bag at this store and the person, Lin, who helped me was so great and made sure I got it in time for my vacation. The bag is really nice and I'll definitely recommend this place to all my friends!

I called customer service about my order and Lucy helped me out. I placed my order five weeks ago but hadn't heard anything since. Lucy said the bag I wanted was out of stock and would take a while to be available. She suggested I pick a different color and said she would rush my order since I needed it for an upcoming vacation. I really liked how she took care of everything quickly. I hope I get the bag before my trip and if it's as good as Lucy's service, I know I'll be happy with my purchase. Thanks, Lucy, for being so efficient and helpful.

Oh man, let me tell you about the awesome customer service I got from Lily and Bean. So, I had a problem with my bag, eh? I reached out to the company and talked to Lucy. She was so helpful and quick to fix things up for me. She kept me in the loop with updates and made sure I knew what was going on. Overall, I'm really happy with the service I got from Lily and Bean, eh?

The service at this store is amazing, eh. I had a specific request for a carry-on bag for my upcoming holiday, and the folks at Lily and Bean really went out of their way to make sure I got exactly what I needed, you know. They didn't waste any time and kept me in the loop the whole time, which made me feel appreciated as a customer. When I finally got my bag, it was exactly what I was looking for and I couldn't be more pleased, eh. Thanks to this store, I'm all ready for my holiday now, eh.