Levenger - Reviews and experiences

I got lots of gifts for my nephew's grad, spending $250 in total. I chose the $76 shipping option for "3-4 business days" instead of the $24 economy one. First issue, they used an old way to calculate shipping fees based on order amount, not weight or distance. Second issue, they wouldn't fix a small address mistake, causing unnecessary stress. Third issue, they split the shipment unexpectedly, so only a pen got here on time. It's May 14th now, and the rest of the stuff still hasn't been sent to USPS, messing up the delivery schedule. I'm gonna ask for a shipping fee refund because of the bad communication and service. Make sure to file a claim with your credit card bank to sort it out. Levenger needs to step up their game with communication and service if they want to keep customers.

I ordered some items on March 15th because they were said to be in stock, but things went really bad after that. My credit card got charged right away, but on March 20th, I got an email saying my order was delayed. When I reached out to customer service to get an idea of when my stuff would actually arrive, I heard all sorts of excuses and promises that didn't end up happening. Turns out the items were out of stock until May 20th, and I only got a shipping notification on that day. I'm not gonna lie, this whole situation has totally put me off buying anything else from this company.

Oh my goodness, I ordered these really cute pens months ago, and they still haven't arrived! Like seriously, what's going on?! This is like the third time they've taken forever to send my order! I understand that things can go wrong, but this is ridiculous! I just really want my pens so I can doodle in my journal!

The stuff they sell at this store is really top-notch, no doubt about it. The quality of the leather items and fancy papers is truly exceptional. But, let me tell you, the process to order and the time it takes for delivery leaves a lot to be desired. The website is not very easy to use, and finding what you want can be a bit of a challenge. And don't even get me started on how long it takes for your order to arrive! Unless you're willing to pay a pretty penny for faster shipping, get ready to feel like you're waiting forever. It's a real shame because the products themselves are worth it, but it's frustrating to wait so long just to get them.