Lelosi - Reviews and experiences

the product is good but the return experience is a mess. I ordered two pairs and followed their size chart, no issues with the items themselves. What killed it for me was that there's no return address, no phone, no chat and my single email went unanswered for three weeks. So, if you plan to keep them, go for it; if you might return, be warned and save screenshots and receipts and notes.

moving day, my back already sore, so I ordered a support cushion from Lelosi — after a previous mattress mess I wanted something reliable. I ended up returning the cushion right away and asked for a refund. Weeks went by. Tracking showed the return arrived, but no refund and my emails went unanswered. I even left voicemails. I get things get busy, but radio silence is rough. Feels like a delivery and service problem more than price. Still waiting, a bit disappointed.

their form didn’t save my entry, I never got any kind of return code or email copy, and they asked me to include a written note in the parcel (yes, on paper). For a while I was pretty frustrated and kept thinking they’d never follow through. The moment I felt satisfied was when the refund finally showed in my account and I received a clear reference number — I could actually see it was processed. It took longer than it should and the process is old-school and clunky, but once it was done I was relieved and a bit impressed they saw it through.