Lectric Ebikes - Reviews and experiences

I bought an Xpremium ebike from this company not long ago but it's been a real letdown. The freewheel broke after only 77 miles of riding. I called them up and they were nice and said I could order a new part, but it's been three weeks and I still don't have a working bike. Turns out I need to replace not just the freewheel, but the whole wheel too. Every time I ask about the parts, they say it'll be sent in a day or two, but then nothing happens. It's been so frustrating and disappointing. Now I'm stuck with an expensive bike that I can't even ride. I really wish I hadn't gone with this company.

I bought a bike and then I thought, "Why not get another one?" So I did. The customer service was amazing and for the price, the bikes are great. Can't wait to get more and add to my collection. Would definitely recommend them to my buddies.

Customer service is just terrible! I bought this bike in July and after only 3 months, it stopped working! They kept sending me the wrong parts and I had to explain everything over and over. It also took forever for them to ship my accessories. Not cool at all.

It sucks, man.

I just bought an ebike from this company and let me tell you, I am super impressed with the product and the customer service I got. The bike is amazing - tough, reliable, and perfect for all my commuting. But what really blew me away was the top-notch customer service I got when I had a shipping issue. I gave them a call and was happy to chat with a really knowledgeable person who not only fixed my problem right away but did it with a kind and helpful attitude. It was so nice to talk to a real person so fast and get my problem sorted out in such a pro way. I can't recommend this company enough!

My experience with their customer service was really bad. The people I talked to didn't seem interested in actually helping me and just kept giving me scripted apologies. It's frustrating because I just got my eBike not long ago, only to see they started a promotion for free stuff just a week later. A good customer service team would've fixed that, but this company dropped the ball. On top of that, I noticed my eBike's battery doesn't last as long as my wife's bike. When I mentioned it to one of the reps, they said my battery might be faulty and promised to send someone to test it out. Honestly, I'm pretty let down as a customer and I've asked them to stop sending me emails and mail.

I was super excited to finally get my new electric bike, I had spent so much time researching before making the purchase. But shortly after a few rides, my brakes completely failed! I contacted the company and all they told me was to just wait for a free upgrade kit, but it's been months and it still hasn't shown up. I got the bike to save money on gas over the summer, but now it's just sitting there, not doing anything. Definitely wouldn't recommend this brand to anyone!

Our experience with the customer service at this shop was amazing. We were a bit worried after reading some reviews about long wait times, but my husband and I didn't have any issues at all. We both ended up getting the XP lites as a surprise birthday present for each other, without knowing the other was doing the same thing. We missed out on a special deal that could have saved us $100 for buying two bikes, but when we explained our situation, the customer service team kindly gave us a free accessory of our choice. The bikes arrived quickly, just 2 days after we ordered them, which was even faster than we expected. Since then, we've been riding them together everywhere and we're really happy with our purchase.

I gotta say, the customer service at this place was top-notch. They were quick to respond and really knew their stuff. The electric bikes I bought are amazing and I can't wait to make another deal with the US to snag another model. All in all, I'm super impressed with the quality of everything and the service I received.