Kardiel - Reviews and experiences

I recently bought a piece of furniture online from this one company and was really looking forward to getting it by the end of March. But then in early March, I got an email saying the delivery was pushed back all the way to July. I was pretty bummed out, but I understood. So I decided to just get a refund instead. The company told me it would take 5-15 business days to process the refund. But on day 15, I still hadn't seen my money. I emailed them, but got no response. And by day 17, still no sign of my refund. So I called their customer service and it was a frustrating mess. Apparently, their accounting department doesn't even have working phones, which sounds pretty crazy for a modern company. The agent said they'd look into it, but I'm not holding my breath. This kind of customer service is totally not okay and doesn't look good for the company at all.

The patio furniture I bought was total garbage when it arrived - some pieces were busted up from shipping. Ugh, I didn't feel like going through the hassle of returning it, so I just sucked it up. Then it got even worse - they put it on sale a few days later, but instead of getting my money back for the difference, they only offered me store credit. Shayna's emails didn't make the situation any better.

So, ya know, I got this really sweet blue sofa from this one spot. It looked hella stylish on their site, so I was all like, "Gotta have that in my room!" But when it showed up, it was totally not comfy. Like, my backside was sore after barely even sitting on it. I was pretty let down. And then, when I wanted to send it back, it was a huge ordeal. I had to pack it all up solo, and they charged me a pile of money just to ship it back. And get this, it's been weeks and I still haven't gotten my cash back. Ugh, so not cool! Their stuff seems legit, but unless you're loaded and got a bunch of time to mess with them, you might wanna check out another place.