Kardiel - Reviews and experiences

I ordered two stools back in July, but I still haven't received them! It's September now and I haven't heard anything from them regarding my order. Not cool at all.

Eh, so like, I'm someone who's always looking to spruce up spaces with some new furniture, right? I've ordered from this company before and usually, I've been pretty happy with what I got 'cause the stuff looks fancy but doesn't cost a bundle. But lately, I gotta say I had a pretty rough time. I put in an order back on 03/09 for 4 chairs and a couch with an ottoman, and man, it did not go smoothly. They said the chairs were in stock and would ship out in March, but they didn't show up until June. And the couch? Well, it never made it with the chairs. When I got in touch with customer service, they told me the couch was all busted up and they were fixing it. But now it's been ages and I still don't have my couch or any updates. It's a real bummer, let me tell ya. So, if you're thinkin' 'bout ordering from these folks, maybe give it a second thought, eh?

I picked up a sofa from here back in August and let me tell you, it took a really long time to get to me! The delivery guys didn't even bother bringing it up to my apartment and then had the nerve to charge me extra for it. And when it finally got here, guess what? It was all messed up and damaged. I tried to leave a negative review on their website, but they kept deleting it. They won't give me a refund or a replacement unless I send back the damaged sofa in the original packaging, which was already broken by those delivery guys. Now, I gotta fork out more cash for shipping to get a new one or just stick with this messed up one. Absolutely terrible service and the sofa itself is just pure junk.

My experience with this company was so disappointing and frustrating. It all started perfectly when I ordered my new linens and towels, but as soon as I finished, it was all downhill. They promised my order would arrive in 8 business days, but it's been way longer than that and I still don't have it. They gave me a delivery time and date, only to change it at the last minute. This happened more than once, and left me feeling really frustrated and inconvenienced. Every time I tried to get an update, all I got was vague answers and promises to call me back in 24 hours, which never happened. And now they won't even give me a refund for the stuff that never arrived. It felt like a scam to me, so I definitely wouldn't recommend buying from them.

Even though I really liked Kardiel's mid-century stuff, my buy turned out to be a letdown. The things I wanted either got misplaced during a move in the warehouse or weren't even available, so I couldn't gauge the quality of their products. They did offer me a discount on part of the patio set, but I decided to hold out for a complete refund in the end.