Joma Jewellery - Reviews and experiences

I recently bought a 21st birthday bracelet from this store, along with some extra charms. But when the package arrived, the extra charms were missing. I contacted customer service to complain, and they quickly gave me a refund. I thought maybe it was just a one-time mistake, so I decided to give them another chance and ordered the same bracelet with the extra charms again. Unfortunately, when the second package came, the extra charms were missing again. By this point, it was already two weeks past the birthday, and I still didn't have a bracelet to give. The customer service team said sorry and offered me another refund, but I had lost all trust in their ability to get orders right. In the end, I gave up on the bracelet and got a different gift from a different store.