Joma Jewellery - Reviews and experiences

I'm really disappointed with my first time ordering from this company. I ordered a birthday gift for my friend, hoping it would show up on time for their big day. Unfortunately, it's been 10 days since I bought it, and the birthday already came and went. I was frustrated by the lack of communication - I only got an update after I asked about my order. They said there was a "delay in processing" and it would be sent out later than expected. If they had told me about the delay earlier, I could have made different plans. I won't be ordering from them again.

I ordered a sympathy bracelet for my friend whose mom passed away, but it never showed up. Customer service didn't get back to me and didn't do what they said they would. I'm really let down and annoyed by how this company is handling things. It seems like all they care about is money, not the people buying from them.

I had a really bad shopping experience with this company recently. I ordered a Christmas gift, but they messed up the delivery not just once, but twice. Trying to get in touch with their customer service was a total nightmare. I called them a bunch of times but couldn't get through, and there wasn't even an option to leave a voicemail. I ended up sending an email, but I'm not hopeful they'll ever get back to me. It feels like this company doesn't care about supporting their customers properly when things go wrong. I'm so mad and let down by their terrible communication and lack of follow-up.