Jlab - Reviews and experiences

I just bought a set of earbuds from this company. Unfortunately, I lost them and had to get another pair. But the new ones only lasted 2 months before they stopped connecting properly. I reached out to customer service and was happy to see how quickly they responded and wanted to assist me. Even though they're in the UK, they organized to send a replacement from the USA, which I really thankful for.

I bought some earplugs but they were broken, so I had to get them replaced. The service was really fast and simple, they gave me a new one right away. It was great!

The earbuds I bought had an amazing quality-price balance. The product was great, and when I had a question, the customer service was top-notch. Steve was super nice, quick to help, and really friendly. It was one of the best customer service experiences I've had in a long time, and I really appreciate how much they care about their customers.

So, I bought these Jlab go air sports earbuds, right? And man, let me tell you, I was super let down by the quality. Like, the shipment was great and all, but when I tried to use them, it was a different story. The Bluetooth kept cutting out, and the left earbud didn't even work. So I figured, okay, I'll just return them. But yikes, that was a whole headache. I had to go back and forth with customer service, like eight emails back and forth. And they kept asking me the same questions! So annoying. Honestly, the whole experience with these earbuds and the company's customer service was pretty crappy. Definitely not buying from them again.

My earbuds stopped working after a year, so I decided to leave a positive review on the website. I was so surprised when the team responded right away, expressing their sympathy and offering to replace them without any issues. Everything went really smoothly and I really liked how friendly and helpful Steve and the team were. Just awesome customer service all around.

I've bought different stuff, like earbuds for the gym and good work headsets. Everything was good until one of the headsets started having problems. So, I decided to use the warranty and it was actually a really smooth process. It only took a few hours to get a new headset. The customer service was great and I was happy with how fast they fixed the problem.