Jenny Bird - Reviews and experiences

I recently bought three pieces of jewelry from here, and I'm really upset with the quality. I wore them only four times, and they tarnished quickly. I followed all the care instructions, didn't get them wet or use perfume near them, but they still didn't last. When I tried to reach customer service, I found out the office was closed with no warning. I tried the 'live chat' and sent photos of the tarnished pieces, but all they offered was store credit, not a refund. When I kept asking for a refund, Thalia, the chat person, disappeared and stopped replying. This isn't how a good company should handle customer complaints. The jewelry was cheap quality and not worth what I paid. It feels like I got tricked into buying supposed 'luxury' items that were more like something from Walmart. I'd suggest staying away from this brand and not falling for their celebrity endorsements.