Jaybird - Reviews and experiences

I had a really annoying experience with this company - let’s call them J***bird, for privacy's sake. I bought a pair of Tarah Pros and, shockingly, within a week, I was having battery problems. I tried contacting their customer service for help, but that turned into a total nightmare. The guy I was dealing with, let's just call him Adarsh, was a real piece of work. He kept bouncing me back and forth between them and the store where I bought the headphones, absolutely refusing to admit that there was anything wrong with the product. Even though I showed him my proof of purchase, he claimed the serial numbers were off and they couldn't honor the warranty. It felt like they were purposely jerking me around, hoping I'd get frustrated and drop my complaint.

My earphones crapped out on me and customer service was useless. They refused to fix them because I didn't have a receipt, but it was a gift! They just want you to fork out for new ones instead of solving the issue. Lame.

Eh, so I bought these headphones from this company, and y'know what? They showed up busted. I tried getting in touch with customer service to sort it out, and man, what a total disaster. We went back and forth for weeks, I had to keep explaining the problem over and over until finally, they admitted that the headphones were defective right out of the gate. They said they'd send me new ones, but then later on, they flip-flopped and said they weren't gonna replace them at all without even giving me a heads up. The way they handled things and didn't care about making things right with me, that's just not right, eh.