Intermix - Reviews and experiences

My experience with this store was really disappointing, eh? I had a problem with my order and when I contacted customer service for help, they totally dropped the ball. Not only did they not offer any useful solutions, but they also lacked empathy and professionalism, which really surprised me. Dealing with their disrespectful and unhelpful attitude was just brutal. The refund process was a total nightmare and left me feeling frustrated and upset. It's obvious to me that this store doesn't really care about customer satisfaction or solving problems properly, eh.

Unfortunately, I went ahead and bought a jacket from this store without checking reviews first, and now I'm kicking myself for it. The jacket I got is way too big - three sizes too big, to be exact - and on top of that, their customer service is just terrible. I've tried reaching out via email and phone multiple times, but still haven't heard back with the return code I need to send the jacket back and get my money back. It's really frustrating to deal with such poor communication and unprofessionalism from a company. I wouldn't recommend anyone else to order from them, that's for sure.

That store is super awful, eh! I tried to return my shirt, but they wouldn't give me my money back. The customer service was just terrible, and nobody could help me out. It was a complete disaster, eh, and I swear I'll never step foot in that place again.

I would suggest looking into other online retailers like Nordstrom, Bloomingdales, Saks, or Neiman Marcus instead. I personally had a bad experience with my purchase from this provider - I spent $2,000 in July, returned everything a few weeks later, but only got a refund of $1,000. Despite making 6 phone calls, talking to several managers, and sending 10 emails over 6 weeks, I still haven't received a response. They keep saying they're behind schedule and have no clue when they can help me. It's been a real headache and I'm beyond frustrated at this point.

I had a really frustrating time with this store recently. I brought back a dress in December, hoping to get my money back, but they only offered me an exchange. The problem was, they didn't have what I wanted in stock or in my size. And to top it off, when they finally sent me back the dress, it was damaged. I tried to get in touch with customer service a bunch of times, but they didn't respond for months. It wasn't until I got a generic apology email saying they were only taking returns for purchases made at the end of March and later that I heard back from them.

That whole customer service experience was just terrible, eh? Like seriously, how can a company even handle themselves so unprofessionally? I got sent in circles by three different people about this promo gift card I was supposed to get. First, they told me I had to wait for it to be manually made by someone. So I figured, okay, I'll be chill and wait it out. But after more than a month passing and me constantly checking my emails, I decided to call back and find out that these promo gift cards are non-refundable. That means I got handed this useless card for my next purchase, but if I return one of the two items I bought, I lose the whole dang value of the card. Like, how does that even make sense? They should have told me about this sketchy policy from the start. It's super sneaky and messed up if you ask me. I'm never buying from them again and you bet I'm gonna warn everyone about their shady ways.

Oh man, I had such a terrible experience at that store! I tried to return this thing because it was all wrinkly and didn't fit properly, but they wouldn't take it back because they thought I messed with the tag! Can you believe that? And on top of that, the item was just terrible quality, why would I even want to keep it? The customer service was just awful, I am never setting foot in that place again!

I totally agree with what others are saying about this store - the clothes are really fabulous. However, my experience with buying and returning items has been so annoying and disappointing. I don't see myself coming back here anytime soon. It's too bad because the clothes are really top-notch, but they really need to work on their customer service and return policies.