Icebug - Reviews and experiences

Ordered boots, paid over $200, boot is defective, going in circles trying to get them to replace it. Disappointing to say the least.

I've been a loyal customer of this company for years, and have always enjoyed supporting a local business. However, my recent experience with their products has been disappointing. My husband, son, and I all purchased the same model of shoe, and each one ended up breaking in different ways. This should definitely be a red flag for the company to address. It took 7 weeks for my shoes to be repaired, and only at one location. However, my son's shoes were deemed unrepairable. When we attempted to make a complaint, we were offered a credit voucher for only half the cost of the shoes in-store. This is unacceptable - they need to do better. Sadly, this experience has led me to reconsider my loyalty as a customer.

I gotta say, I was pretty let down by the shoes I bought from this company. Even though they promised a 3-year factory warranty, they didn't seem to care when I found some defects. They tried to brush it off as just normal wear and tear when the soles started coming off. It's obvious that the glue job was not done properly with the wrong adhesive. I wouldn't suggest getting their pricey shoes since there are way more affordable and better options out there.

I ordered an Icebug shoe, the Adak Wool one, but it came faulty. I wanted to return it for a refund or exchange, but the customer service wasn't helpful at all. It's really disappointing that they wouldn't assist me, especially since I've been a loyal customer.