Icebug - Reviews and experiences

I just bought some new running shoes online, and man, what a letdown. It took a whole 3 days after I ordered them before I even heard anything about when they'd arrive. And when they finally did show up, they were way too small. I had tried on Icebug shoes at the store before, so I knew the right size, but these were way off. Seems like this company doesn't know what they're doing and doesn't care about their customers at all.

The delivery took 9 days to get here, even though I ordered during a busy time. I thought I'd get better service from a company that specializes in winter shoes. Unfortunately, the size didn't fit and they wouldn't exchange them for a larger pair. I had to buy a new pair and send back the old ones, and then wait a long time for the new ones to show up. Even though I paid twice, they didn't give me any priority. But the folks I talked to at customer service were nice enough when I called to check on things. The shoes seem alright, with the spikes giving good grip. However, for the price I paid ($250), I've had much better quality and comfier shoes from brands like Graninge.