Hydro Flask - Reviews and experiences

I recently bought a Hydro Flask bottle and let me tell you, it's been a real letdown. It's been almost 5 weeks and I still don't have my order. I've reached out to their customer service four times now, but all I get are vague responses about how their system is being "remodeled" or I'm told to email them through a different link. It blows my mind that a company this big doesn't have a proper online support system. The lack of communication and the delay in delivery is driving me crazy. I even wrote a bad review online, but I don't think anyone even noticed. If you're thinking about getting a Hydro Flask, I suggest looking somewhere else to avoid all the hassle.

My dad got me this awesome water bottle for Christmas, but you won't believe it - they sent the wrong colors not once, but twice! First, we got lemon yellow, then a blue one when we actually asked for mint. They said we could keep both, which is sweet I guess, but I really had my heart set on that mint one. The good thing is they're both in mint condition, so I guess it's not all bad!

I bought a Hydro Flask water bottle because everyone says they're amazing at keeping your drink cold or hot for a long time. But man, it took forever for my order to come in. I ordered it in November and didn't get it until January! And when I asked about my order, some lady was super rude and only offered me a small refund even though I paid full price plus shipping! It was so unfair! I thought this was supposed to be a good brand, but now I know the truth. I won't be buying from them again.

I gotta say, the customer service was alright. The reps were pretty helpful in dealing with my issues. But man, was I let down when my first package arrived empty. Like, where's the water bottle I ordered, you know? They said they'd send a replacement, but it's been 6 days and still no word on where it's at. And they promised 2-day shipping, what gives?