Hydro Flask - Reviews and experiences

I just bought a stainless steel water bottle and, to my bad luck, it smelled like a skunk mixed with rotten eggs and I could not get rid of that stench, no matter what I did. I emailed customer service to ask for some help in solving the problem, but they never got back to me. I was pretty bummed out at the lack of response and it left me feeling really frustrated. I've always been a faithful customer and loved their products, but this whole situation has really let me down.

I recently tried to use my lifetime warranty to get a replacement for my product, eh. I ran into a problem with the website not letting me upload a photo, even after trying different file formats. And don't even get me started on the error message - it had all sorts of wonky grammar. I tried calling, emailing, even sliding into their DMs on Instagram, but it took a whopping 3 weeks to get a response on Facebook messenger. If possible, I'd suggest buying from a different platform like Amazon, eh. Shipping was usually okay for me, but it seems like others have had a rough go of it. I'll still shop with this company, but hopefully, I won't need to deal with customer service again, eh.