Houdini

Houdini - Reviews and experiences

Average rating
8.8 /10
Based on 18 reviews
Nov 2023-May 2024
Star distribution
53x
412x
32x
21x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (18)

Exchange request on a slightly damaged item

Service

I gotta say, I was really impressed with the customer service at that store. When I had a problem with something I bought that wasn't brand new, the customer service team was so helpful and friendly in sorting it out. They really knew their stuff about the products and made sure I had all the info and help I needed to make the exchange super easy. I was grateful for their professionalism and how they went out of their way to make sure I was happy with my purchase.

My awesome purchase

Service

They're so awesome at assisting me with anything I need! Their products are top-notch and last forever. If anything goes wrong, just give them a shout and they'll take care of it without any issues. Absolutely fantastic! I'm thrilled and completely satisfied!

Power repair service

Service

I just got my power fixed by this company and I couldn't be happier with the outcome. The seam was coming apart, but now it looks good as new thanks to their talented work. And the best part is, they did it for free! I'll definitely be buying more clothes from them in the future.

Reversible jacket

Service

I just had to get in touch with customer service about my reversible jacket. It's been 5-6 years old, but I didn't wear it much and now the lamination is starting to peel off. I didn't have high hopes because of how old the jacket was, but I was pleasantly surprised when they asked me to send it in and offered me a brand new replacement. They even let me exchange it for a different size. I've had good experiences with this company before. Their clothes are really great quality, and their customer service is honestly the best I've ever seen. It's worth spending the money when you know you'll be taken care of if something goes wrong with your purchase.

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About Houdini

Houdini is a Canadian company that specializes in providing high-quality clothing materials to their customers. The company was founded by Lotta Giornofelice, who started out as a climbing and off piste skiing instructor and guide in the late 80s and early 90s. Houdini prides itself on creating multifunctional performance mid layers using innovative materials like merino wool and Tencel. Customers can contact Houdini through phone at +46 (0)8-557 746 54 or via email at webshop@houdinisportswear.com. The company offers a wide range of products, including jackets, sweaters, pants, and base layers, as well as accessories like headwear and gloves. Houdini also provides repair services and garment care products to ensure the longevity of their products. If you have purchased clothing items from Houdini in the past, we encourage you to share your experience and feedback with the company to help them improve their products and services.

Contact Information

Finnboda Varvsväg 16

131 73 Stockholm

Sweden

📧 webshop@houdinisportswear.com

☎ 08-557 746 54

🌐 houdinisportswear.com

Last update: November 29, 2024

Website (Partner link)

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