Houdini - Overall Rating based on 18 reviews
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Quick and efficient service
I was so impressed with how quickly my package got shipped. I ordered it one day and the very next day it was already on its way to me. And then just another day later, it was right at my door. The service from this company is just top-notch, really impressive.
Exchange request on a slightly damaged item
I gotta say, I was really impressed with the customer service at that store. When I had a problem with something I bought that wasn't brand new, the customer service team was so helpful and friendly in sorting it out. They really knew their stuff about the products and made sure I had all the info and help I needed to make the exchange super easy. I was grateful for their professionalism and how they went out of their way to make sure I was happy with my purchase.
Merino wool sweater
I just bought a merino wool sweater from this company, and I gotta say, I am super impressed. The material is really high-quality and it feels so soft and comfy on my skin. The design is so stylish and versatile, I can easily dress it up or down for any event. I love how warm the sweater keeps me without being too bulky, it's great for layering in the colder months.
Merino wool base layer
I just wanted to say how much I love the merino wool base layer I got from your company. It's seriously the best performance clothing I've ever owned. The material is top-notch, keeping me warm without being too heavy. Plus, the design is super stylish and practical for any type of activity. Thanks for putting so much care into making this amazing product!
Winter jacket
Winter jackets are totally awesome, but I can't stand it when they're not made with sustainable materials. Good thing Houdini's jackets are super eco-friendly, which is just fantastic! Being able to look trendy and help the environment at the same time is the best combo. I recently got one of their parkas and oh boy, it's so cozy - perfect for surviving the Canadian winter. The quality is really decent, maybe not top-notch but definitely worth the cost. I really admire that they prioritize sustainability, it truly makes them stand out from other brands.
Merino wool sweater
This sweater is incredibly comfy, it feels like getting a big ol' hug all day! The fabric is really soft and it fits perfectly. I enjoy wearing it for outdoor fun or just chilling at home. Plus, it's super stylish, so I can rock it out and still look awesome. Totally worth every penny!
Lightweight merino wool sweater
The merino wool sweater I got from here is really great. It's so nice and soft, and it keeps me warm without making me too hot. Plus, it looks really cool and is perfect for wearing outside or just hanging out. The people who work here are super helpful and know their stuff, which made buying it a breeze. Yeah, it was a bit pricey, but honestly, it's worth it for how awesome it is. They delivered it really quickly, and it came in perfect shape. I'm super happy with my purchase from here.
Power Houdi sweaters
I've always loved my Power Houdi sweaters - they're top-notch quality. They stay looking great wash after wash, no pilling, keeps their shape, you name it. Yeah, they're a bit pricey, but totally worth every penny. However, when I bought some pants made from the same material, not the same story. Super comfy, but they started pilling after one wear! Since they were expensive, I went back to the store to make a complaint. Houdini didn't waste any time - they reached out, asked for the pants back, and quickly sent me a new pair. Their customer service is on point, just like their reputation for top-notch gear. Two thumbs up for Houdini!
Surpass Shell Pants
I got amazing help and free shipping with my Surpass Shell Pants order. Sadly, they didn't pass the moisture test, but the customer service team quickly sent me a new pair, saving my upcoming Ultra race and my wallet. I've never had better support from any company before, and I'll definitely be buying all my clothes from them going forward.
My awesome purchase
They're so awesome at assisting me with anything I need! Their products are top-notch and last forever. If anything goes wrong, just give them a shout and they'll take care of it without any issues. Absolutely fantastic! I'm thrilled and completely satisfied!
Power houdini purchase
Total nightmare buying and returning my power houdini last November. Had to return it earlier this year because it didn't fit. Last month got a notice saying delivery failed, package sent back, carrier got rid of it cause I was on vacation. Followed all the return steps, but no one collected it and I still didn't get my refund or credit. It was just such a terrible experience.
Merino wool sweater
I got this really nice merino wool sweater from this company and I gotta say, I'm super impressed with how good it is. It's super soft, breathable, and has been keeping me cozy in the cold Canadian winters. The design is also really cool and I can wear it for outdoor stuff or just casual hangouts. You can tell they put a lot of effort into making sure every little detail is perfect. I'm really happy with my purchase and would totally suggest this brand to anyone looking for some top-notch clothes.
Waterproof jacket
I bought a waterproof jacket from your company not long ago, and I gotta say, I'm really impressed with how well it's made and the way it looks. It's kept me nice and dry whenever it's rained, and it's held up great during all my outdoor adventures. I like how you used materials like merino wool and Tencel - they really help make the jacket perform better. All in all, I'm super happy with my purchase and will for sure be telling other people about your products. Thanks!
Power repair service
I just got my power fixed by this company and I couldn't be happier with the outcome. The seam was coming apart, but now it looks good as new thanks to their talented work. And the best part is, they did it for free! I'll definitely be buying more clothes from them in the future.
Merino wool sweater
I've been buying stuff from this brand for a long time now, but the merino wool sweater I got recently was a huge letdown. The material felt really cheap and the sweater didn't fit right at all. It looked nothing like the pictures online, so I felt like I was tricked by false advertising. When I contacted customer service to complain, they didn't seem to care or try to help at all. This whole experience has me doubting the honesty of this brand and if I'll keep shopping here.
Online jacket return
I bought a jacket online not too long ago, but it didn't fit me, eh. So, I returned it using a trackable shipping service. However, the package ended up coming back to me because it wasn't claimed. I tried reaching out to the customer service team by email and phone a few times, but I haven't heard back or had my issue resolved. The lack of communication and follow-up is really disappointing and doesn't show that the brand cares about making customers happy, you know?
Reversible jacket
I just had to get in touch with customer service about my reversible jacket. It's been 5-6 years old, but I didn't wear it much and now the lamination is starting to peel off. I didn't have high hopes because of how old the jacket was, but I was pleasantly surprised when they asked me to send it in and offered me a brand new replacement. They even let me exchange it for a different size. I've had good experiences with this company before. Their clothes are really great quality, and their customer service is honestly the best I've ever seen. It's worth spending the money when you know you'll be taken care of if something goes wrong with your purchase.
Merino wool sweater
I bought a merino wool sweater from this company not too long ago, and I gotta say, I'm super impressed with how great it is. It's super soft and comfy to wear, and it keeps me nice and warm without being too bulky. The quality of the material is top-notch, just like they said, and I can tell it's gonna last me a good while. Plus, the design is really stylish and versatile, so it's easy to match with different outfits. Overall, I'm really happy with my purchase and I would definitely recommend this company to anyone in need of high-quality clothes.
Review with most votes
Reversible jacket
I just had to get in touch with customer service about my reversible jacket. It's been 5-6 years old, but I didn't wear it much and now the lamination is starting to p... Read onBy: clare