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Wearable products
Wow, HO's stuff is on another level compared to all those other brands with their overhyped "wearables". Their products are just so easy to use, no frills or complications, they just do what they're supposed to do. I love that they think about everyone when making their stuff. Excited to see what else they have in store! I didn't even know I needed their products until I bought one. Plus, the shipping was quick and the packaging was low-key, which was a nice touch.
Remote-controlled vibrating toy
I had an awesome experience with the customer service folks. They were super helpful and quick to answer all my questions. Cheryl, especially, went the extra mile to make sure I was happy with my purchase. The product is amazing and exactly what I wanted. I would absolutely recommend this company to anyone.
Replacement device
So, I had a little problem with my device and needed a new one, so I contacted customer service for some help. Cheryl was amazing to deal with - she replied to my email quickly, asked all the right questions, and gave me some tips to troubleshoot the issue. When it was clear that the device was faulty, she didn't waste any time and sent me a replacement right away, along with a tracking number so I could keep an eye on its journey to me. Cheryl even checked in after the replacement arrived to make sure everything was good. I have to admit, I was really impressed with how professional, communicative, and efficient she was. It made the whole process easy and stress-free, and I'm super happy with the service I got.
Vibrator
I bought a vibrator from this company and it was a good experience. The vibrator was high quality and gave me pleasure. But, there was a defect with it soon after I got it. I reached out to their customer service and was happy with the help I got. Cheryl from the support team was really friendly and quick to help. She made sure a replacement was sent right away, which was great. In the end, I'm happy with the product and the customer service.
Wireless vibrator purchase
This company is amazing to work with, eh. I just bought a wireless vibrator and ran into a charging problem, you know. The customer service team, especially Phillipa, was so helpful and understanding, it was awesome. I told them my problem and they sent me a replacement right away, no questions asked. I really liked how fast they acted and how they listened to my concerns, you know. The wireless vibrator itself is top-notch and gives a great experience. Overall, I totally recommend this company for their great products and awesome customer service, eh.
Shipping issue resolved by Cheryl
I just wanted to share that I had a problem with the shipping info for my order, and Cheryl from customer service was amazing! She sorted it out super quickly and with a really nice attitude. Cheryl not only fixed the issue, but she also gave me extra info that was really useful. I was so impressed with how dedicated she was to giving great customer service.
Plex with Flex charger replacement
So, my Plex with Flex just wouldn't charge after almost a year of using it. I was starting to stress about having to buy a new one. Long story short, I contacted the store's customer support for help. Cheryl, the rep I spoke with, was super helpful and walked me through getting a replacement for free. I was really impressed by their customer service and how they backed up their products. It was such a relief to get my problem sorted out so smoothly and quickly, eh.
Latest purchase - Kurve
Just got my third Kurve and let me tell you, I had to. This toy is absolutely amazing and my partner loves it. The power and different sensations from the dual motors are like nothing we've ever felt. We really like the size, strength of the vibrations, how quiet it is, and the overall great quality. The only problem is durability. This is already my third Kurve because the motors tend to wear out after about a year or two. The first one wouldn't charge, the second one had vibrations in the handle, and now I'm on my third. Despite that, I'll keep buying it because it's just that good.
Replacement solo
I recently had to buy a new solo, and I gotta say, I had an amazing experience with the customer service team. The employee I chatted with over email, named Alice, went above and beyond to help me out. It was clear that she really cared about fixing my issues and making sure I was happy. Her dedication and commitment to customer service really blew me away. Alice made me feel important and like a friend, not just a customer. It's hard to find such great customer service these days, and I'm thankful I went with this company for my purchase. The personalized attention and care I got really made a big difference in my shopping experience overall.
New toy
Oh man, I was freaking out when my new toy stopped working after I used it once! I thought it was broken, but turns out I was just using it wrong. The customer service peeps were awesome and they sent me a video to show me what to do. It totally fixed the problem and now I'm having a blast with my new toy. It's giving me a whole new vibe and I'm totally digging it!
Waterproof vibrator
This company really knows how to treat their customers right. I had a great experience with them. I had a problem with the battery of the product I bought, but their customer service team dealt with it quickly and professionally. They sent me a replacement device without any problems. Their follow-up to make sure I was happy was impressive. I'm grateful for how they took care of my issue and it's made me a loyal customer.
Pulse Solo purchase
I just bought a Pulse Solo device from this company and I gotta say, it was way better than I expected. Even after my surgery, it worked like a charm and gave me the satisfaction I needed. The delivery was quick, it arrived in just a couple of days. And when I had some questions, the customer support team, especially Phillipa, was really efficient and helpful. It's not often you find such amazing service these days.
New product exchange
I bought something new from this shop not long ago, but it ended up being too small for me. I was kind of bummed when I found out their return policy didn't allow for regular returns on items that don't work out. Thankfully, Cheryl from customer service was super helpful and worked with me to swap it out for something that actually fits.
Bought a thing that broke :(
I bought this thing and it broke, but I talked to a lady named Cheryl and she was so nice. She sent me a new one right away. I'm really happy with how quick and helpful they were! And the thing itself is amazing 😃
Pulse Solo Lux with Remote Control Watch
This toy is so amazing, eh! The remote control makes it even more fun and adds a whole new dimension to the experience. The different pulse settings had me totally in awe. It's like nothing I've ever seen before, eh! The quality of the toy is top of the line, and the design is super sleek and modern. I can't stress enough how much I recommend this product, eh!
Customer Service Experience
I had a problem with my order and had to contact Customer Service. I gotta say, they were amazing. The staff really went above and beyond to help me quickly and solve the problem in a friendly way. They knew what they were doing and made me feel confident they could help me out. I was really impressed with how professional and focused they were on making sure I was happy.
Waterproof remote replacement
So, I kind of did something silly by bringing my new remote into the shower with me. I know it's not waterproof, but I couldn't help myself. Obviously, it stopped working soon after. I decided to contact customer service to see if there was anything they could do. To my surprise, they not only replied quickly but also offered to send me a replacement free of charge! I was amazed - it was my own fault, but they still took care of me. I have to say, I'm really impressed with their customer service and how they handled the situation. It's not every day you find a company that goes the extra mile like that.
JETT frenulum vibrator
I gotta say, the customer service from this company is just amazing! I had an issue with my JETT frenulum vibrator, and was about to order a new one cause it's just so good. But then I thought I'd check out their website and turns out they have a warranty. Emailed them and got a response from Phillipa right away. She sent me new devices all the way from England to Canada. Honestly, I was surprised they did that, but it arrived in less than a week. Phillipa was super friendly and helpful, and I'm really impressed with this company.
Two things bought but only got one
I ordered a couple things from this place, eh, but I only received one of them. I was so disappointed, eh, but the customer service team was amazing and they sent me the missing item right away. They even checked in to make sure I got it. Like, wow, eh. I understand that things can go wrong sometimes and it's not always in their hands, but receiving such great support makes me want to keep shopping here over and over again, eh.
Amazing products, outstanding customer service, prompt replacement
I just want to share how awesome this company is! I had a little problem with something I bought from them, so I gave their customer service team a call for help. The lady I talked to, Alice, was super nice and really knew her stuff. She figured out right away that the product was messed up and sent me a new one right away. Alice made sure I got it quickly and even gave me some tips on how to use and keep the product in good shape. She followed up with me after I got the replacement, which just goes to show how great their customer service is. I'm really impressed and will definitely tell my friends about this company.
Review with most votes
Amazing products, outstanding
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