HorseLoverZ - Reviews and experiences

I was kind of bummed when I found out the bridle I wanted wasn't available and my order had to be cancelled. But, I gotta say, the customer service at this online shop really impressed me. The person I chatted with was really friendly and even gave me a better option for just a bit more money. I'm grateful for their willingness to go the extra mile to make sure I was happy with my purchase. It's rare to come across such fantastic service, especially from a discount store.

I recently bought something from this company and it was a total disaster. I ordered it more than three weeks ago and it still hasn't been shipped. I've tried reaching out to customer service several times, but they haven't gotten back to me at all. The way they're ignoring me and not caring about how I feel is just awful. I'm really let down by this company and definitely won't be telling anyone to give them a try.