HorseLoverZ - Reviews and experiences

The saddle I bought came with a lot of damage, not because of shipping, but due to a lack of attention to detail in quality control. I had to call twice to figure out how to send it back after going through the trouble of sending it back, had to call twice more to check on my refund status. I was told I would get my money back, but after two days, I still hadn't received any notifications that it had started. I had to email and call AGAIN to ask about my refund. Only after many follow-ups did I finally get my money refunded this morning. If I hadn't been persistent in following up with customer service, I don't think I would have gotten my refund. To make matters worse, they told me they had no record of the saddle being returned even though it was clearly sent back damaged.

I recently bought a pony coat online and I was really disappointed to see the condition it arrived in. The package looked old and worn from the sun, and the coat inside was not the size I ordered. To make matters worse, the coat was used, rusty, and covered in hair. When I tried to return it, the customer service told me it wasn't in resell-able condition, so I couldn't get a refund. I decided to have it shipped back, but the process took longer than expected, and I had to contact them multiple times. The whole thing was frustrating, and I had to pay for shipping both ways, which was an extra hassle. Overall, my experience with this online store was really disappointing, and I won't be shopping with them again.